Best Buy — Attraction in Fayetteville

Im extremely disappointed with Best Buy. Purchased 4 appliances during a “Black Friday sale” washer, dryer, dishwasher, and refrigerator. (Samsung). Best Buy advertises price match guarantee. it is true, Best Buy beat Home Depot and Lowes by roughly $10+ a few gift cards. $50 gift card for dryer, $50 gift card for washer, $75 gift card for dish washer, $100 gift card for refrigerator. The gift cards is what persuaded me to work with Best Buy. In the beginning the staff in the store and the delivery team were extremely helpful and professional.

The problem started after the washing machine died after the 2nd load. My wife went into laundry room and smelled something burning and the washer was off. With the clothes locked inside. We called Best Buy and they wanted to send another washer (the same brand and model) to replace it, with an estimated delivery of a month later. (We are a family of 5 by the way)

I stated that I would not like the same product , I honestly would not feel safe with a washer that burned up after the 2nd load. The guy I spoke to on the phone was unable to help. So I went back to the store and explained the situation. The manager understood and stated that Samsung was crap and has had several complaints. After that advice and more research, I decided I did not want any Samsung appliances and wanted to return all of them and pick something else. He stated that he could have a crew come pick up everything “maybe within 3 weeks”. When I picked out a different brand, by now the price was much more because the sales were over and they could not honor. And even if I ordered the appliances it would be an estimated wait time of over a month before possible delivery.

I was encouraged to call corporate and was given a phone number. I called a few times and waited for over a hour to finally speak to someone I could hardly understand. I asked if she was with corporate and she stated no but could help me. I explained everything and after a while realized she could not help and gave me another “corporate phone number” I called that number and the same dumb answering machine started playing, until someone answered the phone “again someone I could hardly understand” and also stated he was not corporate” after explaining the situation again he realized he could not help.

I purchased another washer, dryer and dishwasher by this time and carried Best Buy’s junk back to the store and received a refund for same minus the gift cards. I was interested in just keeping the refrigerator and save further hassle, but after returning the 3 other appliances that took away the discount received for buying 4 appliances. Which meant that now I lost the back Friday sale, 4 appliance package sale, and gift cards. Which now meant that refrigerator cost me more than any other place. I could literally go anywhere else and buy the refrigerator cheaper. The manager could not help. So I said just come and pick it up. It was scheduled today between 7am-7pm. Around 1030am I received a call and stated Best Buy would have to reschedule due to an employee calling out sick and wanted to schedule for Thursday. (I understand things happen). But with all the history this was the last straw for me. Now my wife took off work to be home and that meant taking off another day without a guarantee that appointment would not be the same.

I found another “corporate” phone number online. Spoke with a guy, this time I could actually understand but after I asked, he stated he was not corporate but could help. Once again I explained everything and he was not able to help in any other way. I told him I would carry that last appliance back to the store myself. At this point I just want a complete reimbursement and be done with Best Buy.

Please don’t waste your time with Best Buy or...

I recently had the misfortune of visiting the Best Buy store in Fayetteville, North Carolina, and I must say that the experience left me utterly disappointed and frustrated. It's evident that this store has lost its way in terms of innovation and customer service, which are two crucial aspects of any successful retail establishment.

First and foremost, it's clear that the store's management has neglected the importance of staying up-to-date with the latest trends and technologies. Walking through the outdated and uninspiring aisles, I couldn't help but feel like I had stepped back in time. In a world where technology is advancing at an unprecedented pace, Best Buy should be at the forefront, showcasing the latest gadgets and innovations. Instead, I was met with a lackluster selection and a sense of stagnation.

It's also apparent that the store is failing to appeal to its base demographic. The products and displays seemed out of touch with the preferences and needs of the local community. It's as if the store is catering to an entirely different market, completely disregarding the interests of its loyal customers. This disconnect between the store's offerings and the interests of the local population is a glaring example of mismanagement and a lack of understanding of the market.

But what truly pushed me over the edge was the abysmal customer support I received during my visit. The store's staff appeared disinterested, unhelpful, and even rude. It's shocking to think that in-person retail experiences like this are still a reality in today's world. The attitude of the employees served as a stark reminder of why in-store retail is on a decline. If a store cannot provide a positive and helpful experience for its customers, it's no wonder people are turning to online shopping in droves.

What's even more disheartening is that the very employees of this store seem to be contributing to its demise. Instead of working to improve the store's reputation and attract customers, their behavior only reinforces the negative image. It's as though they've given up on the store's potential and are simply going through the motions, with no care for the long-term consequences.

In conclusion, my visit to the Best Buy store in Fayetteville, North Carolina, was a disappointing reminder of the downfall of a once-mighty retail giant. The lack of innovation, poor customer service, and disconnect from the local demographic have combined to create an experience that is nothing short of disheartening. With each negative encounter, it becomes increasingly evident that this store is witnessing its own decline, and it's a sad spectacle to behold. I can only hope that the management and employees take a long, hard look at their practices and work to salvage whatever remains of this once-behemoth establishment. Zero stars and a heavy heart for bearing witness to the...

Courteous employees but everything is in the back. They have no system to tell what they have left in stock and keep most items in the back. Changed a 30 minute in and out trip into a 3 hour journey where we kept being told what we wanted wasn't in stock. We got a couple items shipped and it only took 2 days so that was cool, but if we knew or the employees knew we could have saved a lot of time in shop that just ended up being an online order anyways.

The clearance/open box is different than every other best buy I've been to as well. It's all over the place. Usually there is a "clearance aisle" or an area near the aisle you're looking down with relevant items. This store just disperses it all throughout the store and you have to hunt the deals down. I don't know if they are going for "oh wow! There's deals everywhere!" Or an approach that forces you to walk the store and potentially buy more things. Either way it doesn't work. I did walk the entire store and just felt agitated that I had to keep finding employees for every single item and that there wasn't specific areas for deals.

Employee courtesy (when found): 5/5 Employee availability: 2/5. This is only because there aren't enough employees for what they're doing. They are knowledgeable AND upselling- a dangerous combo for unwitting customers. Also time costly and keeps them running around the store to make that bigger sale, making them unavailable for large periods of time. They also have to constantly go to the back to get almost anything, if it's even there. They don't know. Item selection: 4/5. They have a great selection, and as most best buys do most of their floor displays are the "newest and greatest". They also hook up their cheaper and smaller TVs to trash connections to make them look far worse than they are though. Might even adjust the settings to make them appear even worse. Unlike other stores if you're looking for niche items or something on the low end this isn't your best bet. Their computer part selection isn't the greatest either from what I saw. Store layout: 3/5: it's similar to other best buys, with the exception of deals layout. Part of the reason I go to best buy is because I get the best buy off of their returned items. I walk in knowing what I want, and will buy it if there's a great deal. I'm not going to wander aimlessly looking for things I would pay for.

Overall this store is still 4/5. There's room for improvement but it isn't on the...