The Home Depot — Local services in Fayetteville

The Practices at Home Depot 2060 Skibo Rd Fayetteville, Nc are discriminatory and outright wrong. Management refused to address the issue.

On today May 24, 2020 I was in need of renting an auger. Being that I live 45 minutes from the store I called ahead to see if any were available. The representative said yes and that I could reserve online or come into the store.

Upon arriving to the store I went to the tool rental department saw that the tool was still available and proceeded to get in line to start the transaction. Upon reaching the counter the first representative walked away but insisted someone would be right with me(never provided his name). The second employee by the name of Ralph proceeded to assist me. As he is assisting me another customer walks up and proceeds to not only to skip the line but also interrupt my transaction with the employee. The first employee who would not help me initially proceeded to take that customer to retrieve the item that he wanted to rent. After only a few minutes it was quite clear that the customer was interested in the same tool as me. I didn't say anything at first thinking maybe they have multiple but when the other employee returned to the counter he proceeded to tell me and the employee helping me "this is the last one".

So at this point I addressed them both and asked how is it that i follow your guidelines and rules by waiting in line, and you allow another customer to walk up skip the line, you help them prior to me and then also give them the very tool that I was waiting patiently in line for. The first Employee never responds just walks away, the second (Ralph) still does not respect me as a customer nor the practices of the store. I again asked both employees how is this right, they proceed to come up with an excuse that "oh he called ahead" and my response was so did I. Neither one of us reserved and paid online, there was no reservation in the system for the item so the item should be rented to the customer who waited in line properly.

Again all of this is ignored and I'm then told "well he only needs it for 2 hours so we are giving it to him". A third employee who is witnessing all of this transpire looks on in disgust knowing that this is wrong but is reluctant to speak up. It is apparent that because I don't look like employee 1 & 2 that they refused to respect me as a paying customer. I did everything the right way, I serve my country, I put my pants on the same as anyone else but yet I can't get equal and fair service from a company that I use to respect.

I then proceeded to file a complaint with the store manager of this location. Someone by the name of Christine Hughes came to address my concerns. After explaining to her what transpired instead of helping with my concerns in this situation she proceeded to make excuses for the employees. She questioned me as if I had done something wrong, and basically gave no assurance that anything could or would be done.

Its a shame that after living in this country my whole life and serving this very country for the past 13 years and counting I still have to deal with stuff like this in the world today. I now have to pay twice as much money to buy this same item because to go back to the store any day moving forward is a disgrace and a slap...

I would like to start the review by saying that the customer service was not the problem. Elsa and Michelle at Home Depot, Caroline, Curtis, and Aaron at Stone Systems were the only part of this transaction that made it worth giving even one star. My countertop installation process was a disaster. It would have been easier to mine stone from a quarry and build the kitchen ourselves. It started out fine; the initial consult and measurements were timely and smooth, and after an upcharge from what the measurement guy "recommended" for our template, we were able to go to Raleigh and visit the Daltile showroom to pick out our slab. The woman showing us our options was rude and dismissive, and insinuated that we would like things better that were out of our budget. After choosing our stone, we were scheduled for an installation on 26 July. On the 26th, our stone arrived broken. The installers placed the intact pieces in our carport, said they would rush a remake, and come back. They broke the piece again during the remake. The third attempt was delayed due to a power outage in their facility, pushing our installation back again, now to the 23rd of August. On the 23rd, the install team removed my countertops before checking the rest of the stone. The stone that was placed in my carport was broken, because the install team from July leaned the stone against my house in a way that put pressure on a thin piece. They said they would rush a remake again, and left me without a kitchen for over a week. Caroline from Stone Systems was kind and sympathetic, but all the customer service in the world does not help you when you don't have a kitchen, your in-laws are visiting, and it's your fiance's birthday coming up. They scheduled the FOURTH attempt for 31 August. That morning, Caroline called me and told me that they would be unable to install my countertops because the team that was supposed to complete the job just...didn't show up to work. So they pushed me back to the next day (my fiance's birthday). Curtis and Aaron were prompt and helpful, and then I got to watch them battle the incompetence of their own fabricators, because the two remade pieces weren't even matching widths. I cannot imagine how the people at Stone Systems run a business, if this is any example. I place blame at Home Depot, for not vetting their subcontractors better, and not taking responsibility for the experience their customers have. The never-ending incompetence was the most disrespectful financial transaction I have ever been a part of, and I'm ashamed to have paid for this service. If you want kitchen countertops, whatever you do, DO NOT USE HOME DEPOT OR...

I'd give Home Depot as a whole a negative star rating if I could. Every time I deal with Home Depot it's a disaster and a huge waste of time. My husband found a tool box online that was only available in store with no specific quantity available so we called the store before we went. Nobody could tell us if it was available or even the next closest store with availability. So we found a second tool box online that said it was in stock specifically at the Fayetteville location with 4 units in stock. So we drove AN HOUR to Fayetteville to look at the tool box in person before purchasing. Get to the store and can't find the item. Ask customer service and they verify that they, in fact, do have 4 in stock. The manager spends MAYBE 5 minutes looking for the item and sends a cashier to tell us "sorry we don't have it". So I track down the manager again to see if they can make it right since we went out of our way to come to this location and all they can say is "sorry". She immediately got an attitude that we were seeking help and directed us back to their website to order it ourselves. What kind of customer service is that? Gas prices are insane but no big deal right? Falsely advertise on your website that you have an item in stock or employ a manager that is too lazy to do her job keeping track of inventory or too lazy to actually find the product and then offer no help to fix the problem you've caused. I DO NOT recommend Home Depot and I can promise this will be the LAST time I ever have any kind of interaction with Home Depot. I will highly HIGHLY discoursge anyone and EVERYONE I know from shopping with and waste their time and energy on Home Depot. Absolutely makes my blood boil. Most frustrating company and...