Office Depot — Attraction in Fayetteville

I went into this store looking for a multi pack of canned air. I was working away from my home area and searched out Office Depot, thinking it would be an easy task to pick up what I needed. Not so. I made two complete circuits of the store, walking almost every aisle on the second round, and did not see it in the technology or office supplies area. I was never approached by an associate although there were two in the back of the furniture area engaged in conversation with each other. I finally saw an obscure end cap with acrylic boxes containing a photo of the product and instructions to ask an associate for help; there was no notable signage for the product and most of the boxes were pushed to the back of the lower shelves. I proceeded to the checkout area, which was not staffed. I was there for long enough to read the entire employee instruction page which was taped to a monitor facing out, including instructions to ask the customer if they had had a good experience that visit and to please fill out the survey if so, or to contact the LOD if they had not. There were two additional associates behind the counter in the print/copy area, one of whom finally hollered over "are you trying to check out?". I answered in the affirmative and was told I needed to come over to their counter. I suggested that a sign indicating that might be helpful, given the amount of time I had been standing there. When I reached the counter I told the associate, a tall, slim, Black trans woman, what I was looking for; I include the description because there was no name tag on the Office Depot shirt. She told the other associate, a young woman in a black tee shirt and jeans, again no way to even recognize that she was an employee, to go check the price when I asked the difference between a single can and a three pack. That communication was also via hollering across the store. The second associate finally returned with the box from the display and handed it to the first, who required that I move to yet another register for the transaction. I asked them to enter my loyalty number; they did not ask if I had one. By the time all was said and done I was so distracted and irritated that I ended up accidentally leaving the product I had never actually had physical contact with behind. I was too far away to make it worth even $24.90 to go back when I realized what had happened. In all of that time in the store no-one made eye contact, thanked me for my business, or acted on anything in the posted lengthy customer interaction guide. As a small business owner I understand the difficulty of finding adequate and capable staff. Personnel this poor, however, shame a business...

Came to this store on 4/19 a little after 5pm to mail a package overnight thru USPS. I needed the USPS envelope and the 2 men woking behind the print desk had no idea where they were or which one I needed. They had to call the manager on duty, Nick, to find out where they were. I had already found them myself by that time. After I got my packages ready to mail, I was told I had to create an account. I'm assuming this is a new procedure as i have shipped from there many times and was never required to create an account. After 2 failed attempts at creating an account, I asked for help from the 2 men working behind the print desk. It kept asking for a "token" and neither man knew what it was. One suggested I use my own name as the token, but it failed again. Nick was called again. He had no idea how to help and the guys called an employee at home for help. After a good deal of time passed and other employees were called at home, I suggested they call another store. They had called the manager on duty, Nick, 3 different times and he never responded until they told him I was getting upset as I had been there for more than 30 minutes already waiting on them to figure out how to mail a package. They called the store in Springdale and they were finally able to help them figure out how to ship a package. Nick had finally showed up to help and by this time the store had been closed for 20 minutes. After almost an hour...they finally get 1 package ready to ship and it was the wrong price. I ship overnight USPS weekly and the size I was sending is $26 no matter the weight and they were charging me more. The manager wanted to weigh it...although I had pointed out on the package that it was 1 price, any weight. Then he was trying to measure it even though the measurements were printed right on the USPS package. After wasting almost an hour of my day, I left without mailing anything as I had zero confidence in their capabilities. I'm not sure that had any idea of what they were doing. The 2 young boys were very polite and tried hard but were obviously not properly trained. The manager Nick, was rude and and seemed to lack the basic skills required for communication with the human race. He obviously needs retrained in basic customer service skills and well as shipping procedures. If you are going to offer shipping services, then your employees should be able to provide shipping services to...

My recent visit to Office Depot was nothing short of a nightmare. From the moment I walked in, it was clear that chaos reigned supreme. There was a line at the printing area, and to make matters worse, an upset man was screaming at the poor soul behind the register, declaring him the worst manager on the face of the planet. The two girls behind the desk seemed utterly clueless, standing around like deer blinded by headlights, completely incapable of managing the situation.

Adding insult to injury, the store felt like a sauna, exacerbating the short tempers of the already frustrated customers who looked like they had been waiting for an eternity. In an attempt to salvage something from this disastrous experience, I approached one of the girls behind the counter and requested a PMS color chart. To my astonishment, she had no clue what I was talking about. After wasting a good 10 minutes trying to explain it, the supposed manager intervened, claiming they didn't have one. Seriously? What printing department doesn't have a PMS color swatch book? It was a clear indicator of the utter incompetence plaguing this establishment.

It's evident that this Office Depot has deteriorated beyond redemption. Every visit is a torturous ordeal, filled with filth, discomfort, and the unmistakable stench of apathy. The salespeople are rude and uninformed, stumbling through their duties with all the grace of a herd of stampeding elephants. Nobody knows where anything is located, and the checkout line resembles a labyrinth, designed to confound and frustrate even the most patient of customers.

To add insult to injury, they've stopped selling single packs of paper, opting instead to force customers into purchasing a full case. It's a blatant cash grab that reeks of desperation. At this rate, I wouldn't be surprised if this dismal excuse for a store shuttered its doors forever in the near future. Save yourself the headache and steer clear of this abyss of...