REEDS — Attraction in Fayetteville

So I purchased a Tissot there many years ago, I was very reluctant to stop in and see if I could get dead battery replaced. Because at this particular Store the sales representatives have been very rude. However no one in the area is able to service the watch. So I proceeded to and the first sales representative (reps) did not disappoint she was very rude and condescending. As she return my watch to me only to tell me they did not service this type of watch here...Chris Mclamb came over to talk to me about the Watch. Not only did he send it off to get it service for free since I had purchased it at Reeds store but, he also gave a in depth explanation about why they could not service this particular watch in store. Then he linked me up with a equally pleasant sales rep by name of Alexi. That took great care of me!!!! What some of these Sale reps don’t realize as a long time customer is that it’s not about the immediate sale it’s about the experience and building a personal relationship with the customer. That’s what keeps long time customers returning to the same Sales represented... For all of you that have had a terrible experience at this store, I encourage you not to give up on them completely but Allow Chris and Alexi to better serve you for all your jewelry needs.... Thank you Chris and Alexi, I wish all your employees had your sales...

DO NOT GIVE THEM YOUR BUSINESS!!! Extremely rude and unwilling to assist when we provided them our money. My fiancé purchased an engagement ring from here with the intent of me being able to exchange it after for what I had pictured my entire life. In fact, he spent extra money when they told him that a basic band would not be exchangeable and he needed to spend a little more to have something with diamonds in it. He purchased the ring a few weeks before proposing; and even had to leave the ring with them for multiple days. After proposing, we brought the ring in "34 calendar days" after the date of purchase and they essentially told us that they wouldn't be able to help us at all because it exceeded the 30 day exchange policy. While we cannot argue this, the staff was exceptionally rude they way they spoke to us. They told us that the ring he had purchased was dirty and essentially junk now to them. If a jeweler expects someone to NOT wear an engagement ring after receiving it, they have lost their minds. Do we expect full exchange or money back? No. Do we want to be treated like the paying customer and happy engaged couple that we are? Absolutely. All we would have wanted was someone to be kind and polite and provide us options as opposed to just saying NO. Go anywhere else in North Carolina...

I wanted to convey the exceptional customer my wife and I experienced on 29 May 2018. I had purchased a London Blue Topaz with blue/ white diamond's over 2 years ago from this location. Normally, I don't purchase extended warrranties because I consider myself an educated buyer and usually they are a waste of money. Not at Reed's! The ring I described above had been completely replaced twice and repaired twice. Finally, today the ring once again needed some repair work. So my wife and I brought it back and asked for Gwen. As always she greeted us by our names, with very nice smile, and most importantly her exceptional customer service!!! Gwen's simply stated it was above her pay grade to trade the ring in for a different one. She immediately introduced to Chris, the store manager. Who did exactly what I expect a Manager to do. He made instant decision without saying he had to call Corporate or anyone else! That's how I've been my entire throughout my 21 years of Military Service (15 of those within USASOC) and the last 7 years I was a Project Manager for the SPEAR Project! So to sum it up, absolutely take your business to Reed's! We left with a beautiful 1 carat diamond anniversary ring and Chris even walked us out the door and with all of us smiling! Sincerely, MSG(R) Robert and...