PANDORA Jewelry — Local services in Fayetteville

I’m not sure who created the shopping policy around the holidays but it could use A LOT of adjusting. Having customers wait 1.5-2 hours to enter the store for the opportunity to purchase a $50 charm is ABSURD! I understand trying to mitigate theft around the holidays but there are better ways to go about this. Yes, sure, limit the amount of patrons you have within the store; that’s fine. However, there either needs to be: (a) someone with a mobile kiosk to checkout those who are payment and stock number ready. (B) Limit the amount of time a patron can browse to reduce wait time in line. Nothing was more insulting than seeing a customer browse for 30-40 minutes because they didn’t know what they wanted AND THEN walked out with nothing. (C) Hand out catalogs to people waiting in line to reduce browse time or possibly figure out what they want before they even get in the store.

Pandora’s entire system is set up through iPads to service both in-store and online guests. They dedicated a few employees to serve online orders. Great! Less people needlessly standing an unnecessary amount of time waiting in line. HOWEVER, in the two hours that I stood in line I could count on one hand how many people showed up for online pick up. Why? Because half the catalogue was unavailable to purchase online! So how about utilizing those employees as order pickers for those in line who came ready to purchase a specific product??

The amount of waiting I had to do to purchase one charm for less than $100 is obscene. There’s no logic behind it. At all. It is debatably the most inefficient way to run a store, especially during this time of year! I witnessed at least 32 people leave the line because of the wait time. I spent 32 minutes at the front of the line waiting to get in. FOR THIRTY-TWO MINUTES I WAS THE NEXT PERSON IN LINE! Seriously?? You guys couldn’t think of a better way to operate?? Oh! Let’s not forget, you sent two people on break at the same time your line doubled in size. This left only two associates to service your 2+ hour waiting line. You also scheduled a new employee who you were not comfortable placing on the sales floor on the last Saturday before Christmas. Jeez. It’s like store management had a meeting and said “how can we make this the most unproductive, inefficient, burdening, unpleasant shopping experience? Ever.” And they employed all the tricks in the book. You have all the tools and set up at your disposal to make this a much smoother process and instead you choose to have a line that backs up to block the entrance to the neighboring store. ARE YOU KIDDING ME?? This is Pandora! Not Rolex, not Kay’s, not Jared, or some high-end jewelry store. This will be the LAST time I waste my time at Pandora at CC Mall. Y’all need to get...

I purchased $700 plus dollars worth of items when I visited the store early March, while spend $1000 plus in March alone and the tear drop ring was one of the items I purchased. I loved all my pieces however two stones came out of my ring late April; I called the store to see what their policy was and the young lady was very kind a stated my ring had a year long factory warranty and whenever I had the time to come to the store they would get it switched out for me. I had the chance to stop in the store today May 21st to be denied exchanging my ring by a very rude young lady name Reagan who displayed discrimination in her look. Apparently my ring was bent which I had no knowledge of because my ring looks the same way it did when I purchased it with two crown rings I wear with it as a set of three and my other two rings are completely fine. When I asked about the policy over the phone this wasn’t stated to me all that was told was to bring my ring into the store to exchange it. I felt very discriminated against and I’ll never shop with this company again because the faces they have working for the company aren’t a very good representation of what running a good company looks like and to spend $1000 plus in one month but to be looked at as if my issue isn’t important is a problem for me. I run two businesses myself and I’d never deny a customer of correcting a company issue. Update: I called to speak with the manager Johnathan and his answer to my question of “how did one ring bend when I have 3 on and the other two are fine” was “only you and God know” with sarcasm laughing about it. I know very well that’s against policy and if God was in fact a principle of Pandoras company they would treat all customers equal but they have shown me I am not welcomed and my money...

3 STRIKES, YOU'RE OUT!

Recieved a bracelet with charm as gift, too small. Attempted to exchange the bracelet for larger size & purchase more charms. Associate said it was against policy to exchange jewelry. Actually told me in a condescending tone if I purchased more charms it would stretch! [* funny, the dealer inside The Mole Hole @ Broadway at The Beach, Myrtle Beach, SC, had no problem exchanging.]

2nd encounter: I wanted a charm to memorialize my 17year old dog who had recently passed. This associate was so impatient and uncaring, it was an awful experience, and there was no one waiting.

Today I placed a call to the store to ask warranty & promotion inquiries, bracelet broke & really just want to replace it & try to take advantage of some type of promotion. I guess these associates can afford to be rude to customers b/c this shop & fat and happy, and will always have buying customers. As for me & my money, we will make drive elsewhere ~ where the associates are trained well & actually listen & care about what their shoppers are looking for. I asked how to get informed of promotions to take advantage of sales: Michelle stated "I guess social media if you aren't getting emails." Well how do I get emails????? No solution! I said do I sign up on website? She stated she really didn't know & did not take my...