I had brought up an issue to the assistant manager about their website not being transparent enough about the $5 per trainer charge and how I should have been aware of that since I booked a birthday party of 12-16 kids. She said, “It says on the website nothing else would be included in the package.” Okay but how are we supposed to know what extra charges there may be if it’s not mentioned? Anyways, I ended up buying a bunch of trainers and the assistant manager never apologized and had the nerves to say, “Well most people who have parties just have the parents of their kid pay the $5.” Regardless, it would have been nice to know so I could have notified the parents. Not everyone has an extra $5 PER KID and it was insensitive to even bring other parties and how they handle the situation because obviously I have a problem with the lack of awareness of this extra charge and she had a condescending, unapologetic tone and clearly doesn’t have any customer service skills. The skates are so loose that you have no choice but to buy the trainer, the toddlers were so scared of how slippery the skates were that they didn’t even want to skate, big and little kids all needed trainers and some of them still kept falling with them. Idk the reason they don’t tighten the skates anymore but seems unsafe and a way for them to make extra money of this problem. And as mentioned in another review, rooms are super small. Won’t book here again due to the attitude and unpleasant experience with the assistant manager and I recommend if booking a party to call and ask what other things outside of the party package you may have to pay for since their policy is vague about that.