TL;DR - mostly fun experience ruined by horrible customer service. Don't buy the photos, and definitely don't buy the photos in advance.

I bought 4 total flights of 1 min duration each to be split between me and my partner, with 2 high flights. I also bought what I thought was a pre-paid package for all the photos and videos they would take of me and my partner. More on this later.

The good: The instructor was outgoing, friendly, and all around satisfactory. Gear fit me fine. For the most part, instructions were clear and nothing leading up to the actual flight felt rushed. There was plenty of time to settle in. The instructor offered that we could set up our phones or gopros around the wind tunnel. I declined since I had already bought photos and videos that iFly would be taking.

The flight itself was fun. A minute isn't a lot of time, but it's a thrilling minute, and this is a pretty unique experience. The instructor is there with you for all flights. They always do the high flight first. He kind of spun us around as we went up to the top of the tube. After we had all finished flying, the instructor went in himself and demonstrated some crazy superman-level aerobanic maneuvers. I laughed my head off like a maniac, it was super cool. Best part of the experience.

The day after the flight, I received a call from Anne at Ifly asking how the exprience was, and reminding us to redeem our photos and videos since they expire after a few weeks.

Could use improvement: It was a pain to fill out the waiver. It isn't easy to skip the video if you previously watched it on youtube. There was no confirmation. I filled it out 3x. And then they made me fill it out again in person on my phone when I got there.

Goggles could be more comfortable, but hey, what are you gonna do.

The worst: When you buy your package online, you buy it for each individual. Each individual is offered the chance to buy photos and videos. When you get your receipt (attached as photo), the photos and videos purchased are listed under each individual. So it is very easy to assume that you are buying a photo package and a video package, where each includes all the photos and videos they would take of you. Why would it be any different really? It's not like it costs them anything to give you all the photos instead of just one. When I tried to redeem my photo voucher, I was taken to an online store where I could browse the photos and videos and add them to the cart. I clicked "select all" on the photos corresonding to me, but it only selected 20 out of about 35 or so. It seemed there was a max of 20 items you could add to the cart, if I added 20 photos I could not add any videos - 20 max items. I called Anne at Ifly and she clearly had no idea why it was only letting me add 20 items. After talking to her further, it became clear why: the $4 photo packages and $8 video packages I thought I had bought only entitled me to one photo and one video each, for a total of 2 photos and 2 videos. I would be leaving 2 videos and something like 30 photos on the table. However, buying the rest ala carte would cost me like $120. I asked Anne if there was any kind of package available that would let me buy all the photos, for say, $30. Nope. She wouldn't budge. I have to admit that I was pretty upset, because I think this is a very misleading way to sell your product. It costs you nothing to give people the extra photos. The best Anne could do was give me 2 more photos and 2 more videos. That's still leaving dozens of photos unaccounted for.

After downloading the photos and videos, they are low-resolution. One of the videos is cut off and missing the beginning. I regret not taking my own photos and videos.

You'd think they'd want you to share these photos and videos on social media - free publicity for them. They should give everyone one free photo. Instead they've taken what was a pretty fun experience where I probably would have come back and spent more money, and soured it for me.