The Best Rentals — Attraction in Folly Beach

Disgusting and Terrible rental! I would absolutely question the ethics and professional standards of all affiliated “property managers” on The “Best” Rentals team. The only positive is that this rental is on the beach and that is literally all!! First night in rental- ac ceiling vents all dripping water in all rooms.. therefore sofa wet, beds wet and Sheetrock falling off of roof and no air coming out of master bedroom vent. Garbage all around the yard area and vegetation so over grown that we had to clear a path to the beach access stairs and not much of a view from the house if you sit down. All stair ways and All decks are barely safe - and literally could see the daylight through all exterior door frames from the inside. Which initially made me giggle with all the warnings about not running the ac with doors and windows open.??? Really???!! the inside has so much deferred maintenance that it literally got worse day by day, clearly a known situation for this house as there are several handyman “band aids”everywhere..All these warnings about tenant liable for main house ac unit over working but not a single return had a clean air filter and all bedrooms had a rusted out units in the windows circa 1990 - so dirty that I fear for what we were breathing let alone their inability to actually keep anything cooled or a clean filter. Electric breaker for one bedroom would pop off consistently meaning that bedrooms ceiling fan and ac unit wouldn’t stay powered on and that shared bathroom wouldn’t have any power!!!!! tried to get through the night by Completely unplugging that bedroom’s ac unit just so we could keep the ceiling fan on and have some kind of light if the restroom was needed but that didn’t remedy anything. Scared to know why that even happens… Also upon arrival there were cockroaches in the bedroom and terrible bath towels and linens. Also main tv has three remotes that were on voice control , turning them on and off randomly until I finally just took out the batteries, rediculous that keeping the tv on or off was such a battle in the first place.This is insane that any human being would be okay renting out a place in this condition and at the rates that were charged. I would’ve embraced more honesty and chosen a different rental at a higher nightly rate than to burden our vacation with all of this bs. This quite possibly could be the last vacation I take with my mother due to her health and to know the amount of money spent to give us beach front memory, that is now tainted with this unethical “best” rental! It’s disgusting and even worse that you think you’re professionals- this is not a property management company it’s an overpriced booking secretary…at least the websites would’ve had...

My family rented an older beach bungalow managed by Folly’s Best Rentals for a four day weekend. The property was in a great location at 111 East Erie on Folly. We typically like the character of the older properties and don’t have high expectations for amenities- just looking for a place to sleep, shower, do laundry, and eat a light meal. This rental obviously had not been properly maintained or inspected prior to our arrival. The washing machine didn’t work during our entire stay, the bathtub did not drain, the bathtub made gurgling sounds when the toilet was flushed, the door on the screen porch was broken, extreme issues with water pressure, toilet did not flush properly, and only 2 ice trays with holes in the bottom. We requested to have the issues repaired and a maintenance person did come out three times during our stay. Several of the issues were resolved on the second and third days of our stay. Based on the multitude of problems and the fact that these were all existing maintenance issues prior to our arrival, I asked for a 25% discount on our stay. Melissa, with Folly’s Best Rentals, refused and instead offered a $100 discount. At one point during our conversation, Melissa eluded that we must have broken the lid on the washing machine ourselves. We rejected the offer of a $100 discount and instead have disputed the charge with our credit card company. Based on this experience, we will never again stay at properties managed by Folly’s Best Rentals.

RESPONSE: I never “advised” that I would write negative reviews if I didn’t get a free nights stay. I simply stated that I would give you an opportunity to resolve the issue before I reviewed our stay. As I mentioned in my comments above, maintenance personnel did come to the property 3 times, and some of the issues were resolved on the second and third day. However, this doesn’t change the fact that the property was poorly maintained and not properly inspected prior to our arrival. Also, doing one load of our laundry during office hours didn’t suffice for being without laundry services the remaining 3.5 days...

This is the most unreasonable property management company I have ever worked with. I think they are extremely rigid and strict in their rules so RENTER BEWARE. I booked a rental online after 8 PM on a Sunday evening and called 37 hours later on Tuesday morning letting them know I needed to cancel the reservation. They said they had a policy of no refunds if cancellation was before 90 days. I was booking 75 days out so that meant I could not cancel under any circumstances. Melissa said there is 24 hours to cancel but she also said you could not be refunded less than 90 days out so which it is? So if I canceled at 8:30 PM on Monday night that really would have made such a big difference than when I did it 9 AM Tuesday morning. Sorry I do not believe it...it is just a way of taking money that is not earned. So my call was 13 hours past what they say is the deadline…really. So they felt it was ethical and fair to charge me $832 for absolutely nothing…for 37 hours they charge that kind of fee is outrageous. If you book through VRBO note once you get a confirmation this management company says they do not see communication and no longer respond to any emails from that website of course that is not listed anywhere. It does say to cancel in writing which I did through the website. Of course they respond when you send money. I got absolutely nothing for that deposit. I canceled in a very quick time frame. I have disputed with my credit card and I hope they will not allow them to get away with this very unreasonable policy. So if they rent this property to someone else they have collected a lot of money and I got NOTHING. I guess I should have waited 31 days before the date of the rental time to cancel since they are not refunding me anyway but that is not right so I did not do that. So now they have a chance to do this to someone else and they have almost the same amount of time to rent this place as they did before I contacted them and I am out $832. You should be ashamed of this kind of...