Glenbrook Hyundai - Happy Car Store — Attraction in Fort Wayne

The only reason that this review has any stars at all is due to the exceptional efforts of the salesman we dealt with. I'm not going to name him because, after our experience, I think seeing his name in this review would lead management to take it out on him... and none of this was his fault. Had management supported their salesman and helped him in selling us a car so that we didn't need to go elsewhere, this likely would've been a five star review.

Sadly, that was not the case. Instead, management wasted our time and screwed their own salesman.

Saturday, we drove an hour to visit Glenbrook Hyundai and were ready to leave with a car that day. We came with a list of cars that were shown on their website as available. We weren't "just looking" or comparison shopping, we knew what we wanted and were willing to buy it on the spot if we could come to terms. Our salesman took time to show us a number of options, took us on a test drive, and we set to talking about colors and prices. They didn't have the colors we were looking for in stock, but were perfectly willing to reach out to other dealerships to see about having one brought over.

We reached an agreement on the maximum we would pay, based on what options the model they could get might have. The manager kept trying to convince us to take a white model, which we didn't want, and even talked about discounting the white model if we'd be willing to take it (their lot is COVERED in white cars). The manager on Saturday definitely had the salesman's back and wanted to get us into a car - something that all involved wanted. On SATURDAY, management wanted to sell cars.

With no dealer trade calls happening on Saturday, we left with a copy of the tentative agreement of the max price and waited to hear from them on Monday.

It turned out that no dealership wanted to exchange one of their color models for a white one (from the absolute glut of white cars in Ft. Wayne, I can see why). Okay well, that was disappointing, but the manager on Saturday was interested in cutting a deal that might have made re-painting the car feasible. There was even discussion if we could just have them repaint it for us. So, despite not wanting a white car, we decided to consider it.

Monday's manager was NOT the same manager as had been working Saturday. Monday's manager didn't seem to care about selling us a car, and definitely didn't care that we were ready to wire funds to the dealership immediately to lock everything in.

Nope.

Not only were they not interested in entertaining a deal on the white model, they weren't even willing to honor the tentative max out the door agreement we had for a color model had we decided to take the white car.

They wanted us to pay thousands MORE for a car that we didn't want, since they couldn't get us the car that we DID want.

Two and a half hours round trip, easily another 90 minutes at the dealership, all wasted. Both our and the salesman's time were wasted. It showed us that this manager is one who doesn't value customers time, their money, or even the commissions of their own sales team. This manager cost their dealership a sale, and their salesman a commission.

To say that I was pissed off would be an understatement.

Yesterday we drove FIVE HOURS round trip to Webb Hyundai in Merrillville, bought the car we wanted, and paid less than we would have in Ft Wayne. So, when we bring in our old Hyundai to Ft Wayne to be serviced (again, this review is about the management at the dealership, not their sales team, service team, not the quality of their cars - all of those are top notch), they will be reminded that they could have sold us a car, but management chose not to.

Our trip to Merrillville was worth it. They wanted our businesses, respected our time, and everyone worked as a team to make things run smoothly. Management at Glenbrook Hyundai do not operate in that same fashion.

Am I salty about it?

I was but, you see, yesterday we bought this beautiful new Hyundai at Webb Hyundai of...

I have owned my brand new waited 2 months for it 23 Elantra Blue Hyundai 1.5 yr now. 31000miles. A couple months after getting my brand new car I had issues with the start button. The mechanics of course thought I was nuts until the car wouldn't start for them. The repairs where free due to warranty, however while doing the repairs a screw driver dug into my steering column leaving large gouges. They had to reorder parts as they lost the first ones and it took almost 2 mo before it was repaired. At 1 yr I got a letter stating my paid for extended warranty was nolonger valid as it was now unavailable. Just last month I get my first recall. I just took my car in 1/13/24 for the recall and scheduled oil change and tire rotation. The mechanics failed to tighten the lugnuts on the drivers tire. They drove it out of the garage into the lot. They then pulled it up for me to take home. When he handed me the keys he said he struggled to get out of the parking space because the tire was spinning. The parking lot was horrible and untouched from the storm 2 nights prior it was ice in large chunks. I said well that's not what I wanna hear with my brand new car first real winter. I got in and started off. And instantly heard a rattle. Thinking a door wasn't latched. I continue slowly checking doors and think I feel a wobble. Idk might be this messed up parking lot. Still slow almost to the road straight ahead. No I think they didn't tighten a tire???? No they wouldn't do that. It's the ice. Just get to the road. One right turn onto Coldwater and it was a nope nope nope. Something is not right. What to do? Drive back in? Park it? I slowly coast to the light straight ahead. 2 right turns into the driveway. Nope I am surly gonna lose a tire. Thinking it's the front driver side . I call. Tell them what is happening and where I am. They tell me drive it in. I say no send tow truck. They send someone out sliding arcoss the ice. He says pull it in. I say no. Tow truck. Fix the tire here. Not moving it its gonna fall off. He runs back in. 20 mins sitting at light. Glenbrook van pulls up to take me inside. Mechanic drives my car in. Driver tire moving wildly. Get inside Assist manager apologies and says he's getting it fixed. I explained they where checking every inch of that underhub for damage. They said there was no damage to anything and did an alignment.

I have spoken to Justin on several occasions including this situation and he assures me they are doing everything they can to make sure this never happens again. But after reading the other reviews I have also experienced some of them. The pushiness for unneeded services and recommendations for one.

I personally bought a new car not to have issues. And I know 3 mechanics buy name and the manager and assistant. In a year and half time.

I really hope Justin fixes the issues in the service area. He told me there was no reporting system for errors like this. Which is why I want to make it public. To me this should never happen and policy and procedures should be in place to prevent this from happening. This is a dealership not a roadside Bob. A loose tire is no joke and the fact whomever drove my car to and from the garage should have realized their mistake before I got in it. I was able to identify something was wrong within seconds. And I am a women who knows little about cars. Take this how you will but I wish I never bought this car and went somewhere else. I've been paying it off as fast as I can to sell it. So if you're interested let me know. Lol. She's called Blue...

CAR MAINTENANCE/SERVICE REVIEW:

Short review/TLDR: Overall, they did manage to find out what was fine with my car and fix it but the above average price did not come with an above average experience. I felt like it’s possible they misled me on purpose. If it wasn’t done on purpose, the lack of accountability and fight to get transportation accommodations (due to their mistakes) made it an incredibly stressful experience which led to additional cost. Although polite in person, be prepared for delays taking days and I hope you have a background in cars or you may feel like you’re taken advantage of. On a positive note, they were polite in person and would answer any technical questions with ease.

I made an appointment a week out. I brought the vehicle in for a noise I was hearing. It turned out to be my break pads and rotors. It was initially $180 to evaluate the vehicle. The front pair costed over $500 when the parts are available commercially for $200 (which they can get at cost). They initially said it would be done the same day and the back break pads were fine for another season. In the afternoon, they called said they made a mistake and the vehicle would be available the next day. They did not apologize. They did not offer any means of transportation such as a loaner vehicle even when asked. I had to make outside accommodations because of this which ended up being $30. But I knew accidents could happen and took it as an honest mistake.

The next day, after replacing the front break pads, they took it for a test run and reported back a “catastrophic break failure” in the rear breaks. When asked how there was a catastrophic failure when they were the ones to assess it and replace the front breaks, they initially said they told me yesterday. I told them they didn’t and then they said the wear usually doesn’t happen this fast. No apologies were given. They said they would “disassemble for further inspection” at no further cost even though it should’ve been assessed before. They recommended I just go ahead and buy the rear breaks for an additional $500+ and saying it would take another day to get it done. When asked again for a loan vehicle since they had messed up, they would not provide one. I had to make transportation arrangements again which cost me around $30 for the second time. I didn’t feel like I was being taken seriously when I was already spending $700+ for a vehicle that suddenly broke again under their care. It wasn’t until I called an associate who worked in the field to talk to them where I felt they took me seriously. They eventually provided a loaner vehicle and one of the very polite technicians apologized. I’m very thankful they provided a loaner car, but I’m disappointed it took another person familiar with card to get it done. They also said they would provide a detailed note of what parts may need replacing in the future after they did the diagnosis. After I finished, I noticed it wasn’t included. I asked for it again and they said it would be emailed within 15-30 min. I haven’t received...