Rusty's Billiards — Attraction in Fort Worth

AFTER SPENDING OVER $40 I WAS REFUSED A GLASS OF WATER!

Just moved to area. First time to Rusty's Billiards Fort Worth location. Went in, gave credit card for table, got a beer and went to put balls and cue on table. Then went to play some music.

Wasted 1 hour getting Juke box to work. Finally they re- booted the machine and I downloaded the "Touch Tunes" app to play music using my credit card via my phone. My app confirmation email was timed 7:07 pm, over 50 minutes from when billing began on my pool table. No waitress came to serve at my pool table for the 3 hours I was there. Went to bar to order drinks several times. AFTER 3 hours of billable play time, (one of which was spent helping staff get juke box working), playing over $20 in songs on juke box, and having several adult beverages, I began my normal process of winding down to go home which was, again, with no waitress assistance, go to bar and ask for a glass of water. ( I normally have a couple of glasses of water in the last 30 minutes before leaving a pool hall when I have drank alcohol).

I WAS TOLD I COULD NOT HAVE A GLASS OF WATER THAT I COULD ONLY HAVE WATER IF I PAID FOR BOTTLED WATER.

I returned to my table with nothing to drink at this point, played another 30 minutes, and left.

I HAD SPENT OVER $40 AND WAS REFUSED A GLASS OF WATER.

✓ Juke box did not work correctly, wasted my billable time. ✓No waitress service in play area. ✓After spending $40 refused glass of water. ✓I have played billiards for 30 years, including advancing to the national finals in Las Vegas on 1987 and 1996. I have played in hundreds of pool halls. Rusty's of Fort Worth is pathetic and cheap with disconnected employees that do not do their job. ✓If the "NO WATER" Policy is truly coming from ownership, then not only the local staff fail any reasonable performance standard but, ownership is either greedy, desperate, or has no concept of good customer service...

Always have a good time here. The waitress, though, was awful. She came by once. I had a tab going and she only came by once to check to see if we needed anything. So I didn't tip her at all. Because after that I had to go for our drinks. She would walk right by us and take empty glasses, clean a pool table, but not check to see if we needed anything. Otherwise I would give it a 5-star rating. And the bartender was so busy on the phone with her boyfriend to get him there before last call that I had to stand there and wait and wait and wait. Every other time has been fabulous. I'll go back but it probably won't be until I think that waitress and hopefully that bartender are no longer there. I added pictures. So you can tell that we went on...

If you're looking for a great pool hall that is smoke-free, look no further than Rusty's. With a mixture of Brunswick and Diamond tables in 7 ft, 8 ft and 9 foot, they have what you need to enjoy yourself in a very relaxed atmosphere. They have weekly tournaments, a very reasonable day rate for table time that last till 6 p.m. (when the rate changes to hourly) and a full bar. All of the equipment is kept in top condition by the attentive and knowledgeable staff. With bar food, a jukebox and some arcade games, Rusty's rounds out the experience nicely. It gets hopping during the evening, so come get yourself a game and...