Jack in the Box — Restaurant in Benbrook

Out of the two locations on Camp Bowie, this is the better one. They get your order right 9/10 times. Unfortunately this was the one time they didn't make my burger correctly. Not a huge deal. Left out the one ingredient I wanted (extra pickles) and put an ingredient I didn't want (cheese) that didn't come on the burger in the first place. Despite the one slip up, this is a pretty good fast food burger joint, especially for late night. I ordered a little of everything to see what Jack excels at. Their strongest point are burgers. The simpler, the better. Next strong point are fries. Right out of the fryer: crispy salty goodness. Right amount of crispy potato flavor. A bit too much salt but most people will not even notice. Loaded potato wedges are everything a fat guy or high person wants: An ocean of chedder flavor "cheese" sauce and a sprinkling with of bacon. You definitely want to order extra because, like everywhere else, they skimp on the bacon. Jack needs to revamp their onion rings. There is nothing pleasant about them. The batter doesn't have flavor on its own. It just takes on the flavor of old fryer oil. It's crunchy, but not in a pleasant way. More of in a stale kind of way. Dipping them in honey mustard or whatever sauce you'd prefer might help but there really isn't a reason to order them. 0/10 points for onion rings. What's surprising is that Jack has pretty good chicken nuggets. These were fresh as well. The batter is pleasent, unlike whatever McDonald's has going on, and goes with the meaty center quite well. Didn't even need sauce. Everyone knows about Jack's tacos. And everyone knows you probably don't order those unless you're intoxicated, broke, and really hungry. The tacos look worse than actually are if you eat them with sauce. Otherwise... They're as bad as they look. Haven't changed in flavor in the decade I tried them last. If you're craving chocolate their chocolate overload cake is great. Worth trying. Hopes this helps your late night muchies. Thanks for reading my...

I use to frequent this jack in the box until tonight. I placed and order on the mobile app like i have a few times before. Go through the drive thru state why I’m there they don’t have my order....kept suggesting to order at the window. IVE ALREADY ORDERED ON THE APP AND IT IS PAID FOR. So i pulled up to the window. I was suggested to check the jack in the box down the street. Why would they have my order if i ordered at this location. Confirmed that the address on my order was correct. It was. Was not offered a resolution or suggestion on what to do. No refund offered. No suggestion for them to look the order up by the order number. No manager on staff to talk to and resolve the issue. I’ve contacted corporate already. I had to call my bank to dispute the charge since this location couldn’t seem to point me in any direction other than order here and pay again or go check up the street. I was literally told “i don’t know what to tell you”. TRAIN YOUR STAFF BETTER. TEACU THEM DAMAGE CONTROL. I work in a restaurant as well i get it. But come on now this is money we are playing with. Don’t shoo paying customers away. So i went and parked in the front and waited for a few minutes trying to figure out what to do. I kid you not with a full drive thru line the drive thru attendant cracked the door to hit a cigarette. Asked me again if id figured it out. I said no. Asked if i drove up the street to their other location to check. No WHY WOULD I DO THAT IF I PLACED THE ORDER HERE. moral of the story avoid this location. Just go across the street to WHATABURGER. At least they’re knowledgeable and get your order right.

Finally talked to customer service. The gentleman who helped me was very kind and understanding. However, this location is out for me. I would love to give 5 stars for his...

Terrible all the way around. I only ordered 1 burger and 1 chicken sandwich and I ordered and paid on the phone app. I didn't think they could screw it up but I was wrong. First when I got to the drive thru speaker the guy says they haven't gotten my order and that I must have chosen a different Jack in the box. I gave him the store number and address and told him I would show him at the window. 15 minutes later when I get to the window he tells me it just showed up. I wait another 5 minutes at the window he gives me the bag and I drive off. I'm a few miles away and I am looking for the Ultimate cheeseburger but there is 2 chicken sandwiches. I turn around and go back and this time I have to wait 10 minutes to get to the speaker and I let him know I was just there and he says oh yeah you didn't get your burger I have it right here. I say okay but the cars in front of me must have had big orders because it took over 45 30 minutes to reach the window. Then the guy says I'm going to need the extra chicken sandwich you got I told him fine and asked him to remake the one I ordered as well because it was surely cold by now and he tells me no that there is nothing wrong with the one I got. Then he gives me the burger that was missing. It wasn't even warm, I am certain it had been sitting there the entire time since I first ordered it. I was so mad I wasn't even hungry anymore and threw it out. This particular J.i.t.Box is horrible and I would suggest to everyone that they drive a little further to a different...