Bow Street Market — Attraction in Freeport

Best of the best in every category and department. Whenever possible they use fresh produce, meat, seafood just to name a few. Besides the bread aisle, they have locally baked bread/baguette. Bow Street is always partnering with as many local farms and business to stock shelves with only the freshest goods. This would have been 5 star if I didn't have small stroke at my total grocery bill. Have a ton of overpriced everyday essentials that are priced well above the norm it forces me to make two trips; one to Bow Street and other to shaws to do family grocery run. In the end there are so so many yummy incredible good items prepared from scratch every day at Bow Street that I'll gladly make the extra trip. Ever person I've interacted with has been pleasant , engaged, and professional. This was not how the staff came across about 6 or 8 months ago. Current staff rocks!

P.S. whoever is the baker that creates those amazing single buy cookies like lemon shortbread and peanut butter cookies is my family' hero!! Best cookies ever!!! And..prretty please can you bake some of those single serving cupcakes with the buttercream frosting?!? I got one as a gift a while ago as well as one for my kids and I to share. So incredible and perfect that the cupcake I was gifting almost didn't make it to my friend! Can I order cupcakes by the dozen here? I will be asking my next...

Apparently, when a member of the medical community who shops here goes to members of management with concerns about how some employees aren't following state guidelines regarding precautionary measures during COVID-19, their Customer Service Manager will use snark, derision, and condescension instead of customer service skills - and then use her husband who is fighting cancer as validation for being "correct" in her approach.

As a cancer-fighting member of the Freeport Community and a seasoned and trained marketer, I have to call a hard stop on shopping here.

I"m sorry, but if they're going to allow this type of treatment to stand towards members of the community who work in the medical field and raised VALID concerns, then I cannot, in good faith, expect them to have MY best interests in mind.

Not to mention that this is the 100% WRONG approach when trying to regain ground in a post-COVID economy. If there is one thing we've all learned during this very trying time, is that we have options. And I will exercise my option to discontinue shopping here.

ETA: And they'll respond with that blanket boilerplate statement while their customer service managers verbally berate concerned customers on social media. So - yeah,...

This is a review of their platters -- which I spent over $300 on two days ago for an event.

Bow St employees were kind and on time for a 2pm pickup, but that's the only reason I'm not giving 1-star here. Other than that, quality was severely lacking:

Fruit bowl included many cuts with the rind, many grapes were soft and brown (throughout other platters too), and the whole thing seemed to have settled like it had been done the day before.

Vegetable platter included cheap dip like from WalMart, veggies seemed old and uninspiring. Shrimp platter was small for the large price, again surrounded a cheap Walmart type dip in the middle. Cheese platter was your typical cheap cheeses with nothing unique or interesting, thick cuts all stuck together. Antipasto was definitely VERY FAR from that - I would call it a deli meat sampler with some cheap canned olives thrown on the side.

Very unhappy overall. Quantities were NOT 20+ person as advertised. Quality and inspiration lacking. There are lot of better places out there. I grew up in Freeport and Bow St Market used to be a nice local place. They've outgrown that and you can now expect that same corporate quality you get out of...