Wicked Whoopies — Local services in Freeport

⭐☆☆☆☆ I’m extremely disappointed and frustrated with my experience ordering from Wicked Whoopies. I placed an order weeks ago, and although the package was marked as delivered, it was sent to the wrong address. After reaching out to UPS, I was told the error was actually on the shipper’s end - not theirs. So I contacted Wicked Whoopies directly and explained everything in full.

To be clear, I didn’t ask for a refund. I simply requested that they send a replacement order, which felt like a reasonable solution given the situation. They responded to my initial email and said they would follow up. I replied right away - and that’s where the communication stopped. Unfortunately, not only has my last email gone unanswered, but their lack of response and accountability has left me feeling dismissed and unheard.

I expected some level of care or support, especially from a small business that expects loyalty and respect from its buyers. The silence is very telling..

This order was supposed to be a gift for my daughter for a party I planned in her honor. After the package was delivered to the wrong address, I pushed the party back hoping for a resolution. Eventually, I had to cancel it altogether since I never received a replacement, and I’m still stuck in the middle of a time-consuming dispute process trying to get my money back.

As a customer who spent $70 of hard-earned money, this whole experience has been deeply upsetting. I will no longer support this business, and I wouldn’t recommend that anyone else continue spending their money with a company that refuses to treat its customers with the same care and integrity it expects from them.

I will also be following up with the Better Business Bureau (BBB) in order to seek a resolution, because at this point, it’s clear I cannot count on Wicked Whoopies to do the right thing on their...

My friend and I brought our kids in to get their first whoopie pie this Sunday. They were so excited and looking forward to this experience.

The store closed at 5. Each kid picked their kind and when I went to check out it was 4:54. Before paying, I asked the cashier if it was okay if they sat ate the whoopie pies. I went on to explain that I was aware the store closed at 5 and I think they’re just going to inhale them and we would be out in a few minutes. The cashier said no because they closed at 5 and she needed to clean the tables. I told her it was 4:54 and it was only going to take a few minutes. She replied and held up 5 fingers and said, “fine, you have 5 minutes.” It was a cold day and we just wanted them to enjoy wicked whoopies as much as we do!

However, in this moment, we felt so unwelcome and this is a brand I will no longer support. I’m a business owner and I have worked for numerous retailers and when the store closes at 5, it means that’s when customers leave and you clean after. She clearly needed to leave right at 5 and was willing to trade our children’s experience for a couple extra minutes.

We went to the new Ben and Jerry’s down the street. The people working were absolutely fabulous, there were nice tables to enjoy our ice cream at and bathrooms. I would recommend skipping wicked whoopies and heading down the street to Ben and Jerry’s.

I have always loved wicked whoopies, but after being treated like this at their Freeport location, needless to say, I will not support...

I ordered a variety of large whoopie pies for my parents for Valentine's Day. I have to say -- super impressed with EVERYTHING! For starters, I ordered the box of whoopies pretty late (February 9th) and had asked to have the shipment prior to Valentine's Day. Absolutely exceeded expectations ... my parents received the package on February 13th! My mom loved the packaging, and I am so impressed that my personalized gift message was handwritten in a special whoopie pie card. That was such a special touch that my mom just loved. I haven't even gotten to the taste of the pies, yet. I ordered a selection of original, banana, maple, and creamsicle whoopie pies. My parents said these are the best whoopie pies they have ever had, and that says a lot for two people who grew up eating classic whoopies! Thank you for the excellent customer service and the amazing treats. I will be recommending your products to my family friends, and I will be ordering again. Thank you for the...