Horn Photo — Attraction in Fresno

Wow, I’m shocked and disappointed with the staff here on not having the decency to wear a mask at ALL times. I took my grandmother here to find a frame for our photos, however we were both shocked to see one of the women staff constantly take her mask off behind the counter to talk to a male worker who was ALSO NOT wearing a mask at ALL in the back room. The other male worker had a mask but she constantly took her mask off and went to customers in between. How can you put your customers at risk and not follow a MANDATORY mask order? I will be putting a further complaint to Fresno county. PLEASE do not go here. The staff can’t even follow the rules and think only customers have to follow it. UPDATE TO RESPONSE FROM THE OWNER: Hi, you were not the staff member that I saw with the mask off. The staff member without the mask was a younger man processing photos in the back room. How about the woman who was taking her mask off constantly and going in between customers? I would like you to address how you’re going to make sure your staff will be wearing masks at ALL times. A store that can only hold 15 people during a pandemic should NOT have anyone taking their masks off at any point. I understand you have hard of hearing but on CDC’s website it states hard of hearing still needs to wear masks during an active pandemic. There are masks with panels that can help to accommodate you. Another update... Once again, you were not the male I saw without the mask on. You are still not addressing how you’re going to ensure your staff will wear masks at all times especially the women that I saw with taking her mask off. It is disappointing to see you’re still not addressing this and also telling me that I should have talked to you when clearly you stated you don’t wear masks. I would not approach any person who isnt wearing a mask thus why I’m writing this review. I hope you take the safety of your customers more seriously instead of brushing them off.

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Ordered prints on Friday at 10pm. Received confirmation email. Called Saturday morning to inquire regarding the approximate time they would be ready since the email didn’t mean ruin it. Would it be the next day, couple days, a week??? An Older sounding lady answered the customer service line. I explained what I was calling for. She asked if I received a confirmation email that my order was received. I said, yes. She replied, then we’ll email you when they are ready. A few hours later I called back to ask the same question since the First Lady didn’t answer it. Another women answered the phone. Her tone was much more pleasant. She also asked if I received the confirmation email. Again, I confirmed. She explained that they were running 5-6 hours behind due to the holidays but would have the prints done later that day. By Monday I still had not received and email saying my 4 prints were ready (3- 8x10, 1- 11x14) . So I called again. Same Older lady answered the telephone and once again not very friendly. I explained everything. Again. She asked about the email confirmation. I confirmed I had received it. This time she took my name and number and said the would check on the order and call me back. Tuesday morning I still had not received a call back. So I called again. Explained everything. Again. The young lady on the phone said she would check on my order. She quickly came back to the line and said my order was ready. I told her that I never received and email and called multiple times regarding this order. She said she would talk to the lab about it.... I am not convinced it’s the labs fault for customer service not willing to help a customer when they call. I know it’s busy but if you can answer the phone then you should help the customer. They are just as important as the ones standing in the store. I will think twice before using this business again. Gave 2 stars because this prints looked nice but a...

I have been in Horn Photo several times. Each experience was unpleasant. Today I dealt with Ryan, the Camera Department Manager. I came in with the intent of selling a pristine camera lens at a low ball price. I had discussed the sale last week with Aron who also makes purchases of used camera equipment. I had a less than value offer from Aron who stated he would purchase the lens at the offered price if or when I was ready to sell. Today, Aron passed me off to Ryan. Ryan looked at the lens briefly, said he had to look at the price this lens was selling for. 6 minutes later he returned and flatly stated he would not purchase the lens. He said they already had one that wasn't moving. I was looking at a new camera at the time and Ryan proceeded to stand over me as if I was about to steal the piece of equipment. I handed. The equipment back to the attendant, Rudy, who had let me look at the camera.

I then went to the customer service desk to inquire about a price list on Metal Photo Prints. The woman to whom I had inquired too a very long time to get the price list. While I waited I returned to the camera department to ask Ryan if I had offended him in some way. He stated he was sorry. I felt his apology was insincere and patronising. Not once did he look me in the eye. I returned to the customer counter to wait for the price list. Once the woman returned, I was the recipient of the Horn Photo Metal Print Disclaimer regarding imperfections in the processing of metal prints and if the prints have processing imperfections, they are the property of the purchaser and are not returnable.

Over all, Horn Photo is unprofessional and rude at best and incapable of producing quality prints hence the need for a buyer beware disclaimer. Frankly, it's surprising they have the business they do. Quality Customer service should be not be...