National University — Attraction in Fresno

I am writing to express my deep frustration with my experience in National University's Master of Arts in Counseling (MAC) Program and the multiple administrative failures that have significantly impacted my academic and professional progress.

During the enrollment and application process, my assigned advisor maintained persistent and regular communication, often calling daily to ensure my timely application submission. I expected the same level of support and communication throughout the duration of the program, but unfortunately, that has not been the case.

As I neared the completion of the program, I noticed that my advisement report showed incomplete requirements, marked in red. This was surprising, as I believed I was finishing my final courses. After reviewing my enrollment history, I realized that I was not registered for any alternative or makeup courses.

For context, at the beginning of the program, my advisor registered me for all required courses at once, giving me a full view of my academic path. Upon reaching out multiple times for clarification, I was eventually informed that I was missing a required course — and that the course I was currently taking was not actually necessary for my degree. Referring back to the original course list I had been provided, it became evident that this was a clerical error on the university’s part, not mine. As a result, I not only paid for a course I didn’t need but was also required to pay for and complete an additional course in order to graduate.

No advisor or staff member proactively informed me of this issue. Had I not reviewed my own advisement report and followed up repeatedly, I would not have discovered the error — and likely would not have completed the program on time.

I completed the program at the end of June 2025. According to the university's website, degree conferral occurs on the third Sunday of every month, which should have made my conferral date July 20, 2025. I reached out to the graduation department via email on July 21 and have yet to receive a response. I also left a voicemail at the department's phone number with no reply. On July 23, I spoke with an advisor who merely suggested I contact the graduation department — a step I had already taken.

Today, I spoke with another advisor who informed me that several students are experiencing the same issue and that it has been brought to the graduation department’s attention. However, I was told that conferrals are now being handled on a “case by case basis,” with no estimated timeline provided. If this is a known, widespread issue, I do not understand why there has been no communication from the university to affected students. Furthermore, the advisor I spoke with yesterday made no mention of this, which only added to my confusion and frustration.

I currently have a job offer contingent on proof of degree conferral. I was originally assured that my conferral would occur on July 20, and I communicated that date to my employer. I am now facing a firm deadline this Friday to provide official confirmation, and due to the university’s poor communication and mishandling, I am at risk of losing this opportunity.

National University has failed me — both as a student and as a customer. The lack of proactive communication, administrative oversight, and accountability has had serious consequences for my academic and professional future. I respectfully request immediate assistance and clarification regarding my degree...

National University has truly become a home for me, both academically and professionally. From the day I started, I felt welcomed, supported and seen. Inclusivity at National is more than a slogan or gimmick; it is woven into the very fabric of every course and lecture, every resource, and every interaction. Whether you are a first-generation student, a working professional, a parent, military-affiliated, a non-traditional student, or freshly out of high school, National University meets you where you are, acknowledges all of your many roles, and helps you grow from there.

We are all more than just one role. We are parents, students, professionals, community members and so much more--we are "Anders!" National University supports the whole person, embracing every voice, and nurturing every goal. Come thrive with me at National University to pursue your dreams with a wealth of resources tailored to foster...

Truly disappointed in the experience I’ve had with NU. Things were great until they forced this subscription for tuition on us. I logged in to find a 5,000 dollar charge, with a crappy explanation of how the tuition was to be changed. After calling in to talk to them - the woman stated this should not be offered as the counselors hadn’t even been trained on this new subscription model. Thinking that would take care of the egregious charge— I received follow up correspondence stating that I was in fact enrolled into this and there was no way out of it. Essentially you pay 4 classes up front for tuition. It made absolutely no sense, since if you missed a class you were charged even more for a class that we already were. So much for those who need to take a class off and on or have lives outside of college. Anyways- don’t go here. Save yourself the time and...