West Coast Sourdough — Restaurant in Fresno

Okay so we ate here for the first time over this past weekend. Upon entering, the crew of 4 that was working, were joking, laughing and carrying on (which was okay with us, cause hey, you gotta have fun). Anyway, we were greeted but weren't ready to order because we never been here before. However, the young lady that greeted us just said "when you're ready, let us know"..... there was no recommendation of what was what or what the menu offered, rather she just walked away. Upon figuring out what we wanted, we stood at the for a good two minutes before being asked if we were ready to order. Once the staff noticed, a different girl besides the one who originally asked us if we were ready took our order. For starters, her 'strawberry shortcake sweatshirt' (no uniform) was dirty, hair wasn't brushed and her attitude was horrible! She rudely took our order, then just walked away. Another woman (who seemed to be the manager) took the order from the girl and began to make our sandwiches. So check this out, she did have gloves on, but nobody on the crew was wearing a hair net. Though she handled the food respectfully and was clean about it, I began to look at what the other staff was doing. One girl went into the back of the house, and another began to fix her lunch without washing her hand. She served a cup of soup and cut two slices of bread from the same loaf that is used for customers with no gloves on, just her dirty hands. After noticing that, I continued to look around and noticed how dirty the floor was, both behind the counter and in the dining area. I thought to myself Hmmm..... you got a 4 person crew here and your establishment is filthy. I looked at my wife and told her, look behind the counter and look how dirty it is. She agreed! Anyway..... our sandwiches were made along with a cup of soup (oh yeah and with 2 slices of bread from the same loaf that the other worker cut from with her dirty hands). was served. Long story short, is that the sandwiches were decent enough (just too much house sauce) but the soup was powder based and not to tantalizing at all. As for the 2 slices of bread, they went straight into the trash. I give 2 stars on cleanliness and horrible attitudes alone. Sandwiches...

The service here is great, they are polite there seems to be a new flip around. Sometimes wait times can get to be a little long but it’s made fresh and it’s not Taco Bell. You’re essentially at a restaurant. They make the soup and bread ready to order. There’s a new girl with short hair that just cares for the employees and customers so much. She went way out of her way to make sure not only my party but the ones waiting In front and behind were all comfortable as they waited. Watched an older man completely disrespect her and so I tried to tip her $5 but they split tips so she put it in their jar. She handled him well and stern. I like seeing the change and growth here. I come often. Most of these bad reviews are just impatient and selfish. Most employees are under 25 closer to 18 and they have room to grow and learn maybe treating your food service workers better will get you better service. Just for the record I’ve never even kind of had a problem here. If you don’t want to wait just go. If you can it’s so worth it. Also if you see more than 3-4 people at a place like that most likely the others are new. They take online orders, catering orders, phone orders, and a line out the door of orders. Think of that when you’re so angry you had to wait 20 minutes. They have twice as much work as you see and think. Thank you all for your amazing service. The manager is...

I'm giving 2 stars because the service was quick and there was no line (which should've been my first warning). I greeted the cashier and explained it was my first time there and she replied "oh ok"....no explanation on how I'm suppose to order or what's included in an order. Maybe she was having a bad day, I smiled and asked what the sandwiches come with and she (without speaking) pointed to the menu on the counter and said "you get sides too". Still smiling I said "oh ok thanks I'll read it real quick".. I ordered my combo with wheat bread and in an effort to make small talk I explained how toasted sourdough is too crunchy for me. She finished ringing me up, pointed to the chips and said "chips are right there" (I didn't even know it came with chips because she didn't take the time to explain what the combo comes with) I said "great thanks" and waited for my order. A different girl presented my order and even repeated to me that it was on wheat bread, I get home for the rest of my lunch break, open my meal and it's on an over toasted sourdough bread...I made the most of it and ate the sandwich which was a good tasting sandwich (I cant feel the roof of my mouth anymore) but it wasn't bad tasting. All in all for a first impression I will not be wasting my time or money on this place again. Definitely not worth a $13 sandwich meal...