Lemon Tree Massage — Attraction in Frisco

I’m currently 34 weeks pregnant and came here with my friend for a prenatal massage. My fiancé booked my appointment and paid for our massages for us as a gift because I’d had a stressful week. A few hours before the appointment the owner called to confirm our appointment and asked why we booked a 30 minute appointment instead of an hour stating that it’d be better for us to do the hour long massage. I talked to my Fiancé and he agreed to pay for the hour for my friend and I so we changed the appointment. Once we arrived to the appointment, the owner let us know that it would be an extra $5 each for an essential oil to be used for the massages ( which is crazy in my opinion, essential oil should just be included in the total price and offered to each customer), but we declined. We went into the room together and we both enjoyed our massages. My only complaint would be that I felt my masseuse spent a much longer time on my left side than my right but still overall okay. Once we walked out to the front to pay, I used my Fiancé’s card and wrote a $13 tip on the receipt just because they had a sign up stating that was the suggested tip for an hour long massage. At the time I wasn’t even thinking about the fact that we’d gotten two massages so technically they were expecting a $26 tip. But, the owner confronted me about what I wrote on the tip line, asking me if that was all I was going to give them. I was pretty appalled, and confused. I said yes that’s what I would like to leave for my tip, he continued coming at me about the tip in front of my friend and a couple who was waiting in the lobby. I was uncomfortable and just started to walk away at that point. I don’t think I would return for service simply because I’d be afraid that I wouldn’t receive proper service or care the next time around due to the owner being unhappy with the tip I left. I think it’s important to remember that tipping is not mandatory and it’s based on the experience you provide to your customers. After reading the business’s responses to other negative reviews, I honestly don’t see how they’re still open. This business owner does not take criticism well and does not respect...

Horrible customer service made us turn around and walk away! This was going to be our first time getting a massage (couples massage) here and very unfortunate that the front desk gentleman couldn't even say good morning when we first walked in. He instead said "I've been calling you and you're not answering!" In a VERY rude tone. Yes, we were running a few minutes late (

I Literally Just Left. Me And My Boyfriend Had THE couples Massage. We just moved here yesterday 10 hours away and needed a great massage. I seen a review from a year ago about the manager belittling customers for tips but I ignored it. I asked him over the phone does the massage include feet and he said it covers the entire body. It Was Amazing Until They Massaged everything BUT me and my boyfriends feet causing me to pay $70 more for a extra 30 minute massage for my feet and my boyfriend feet and wasn’t focused on the feet . That of course dipped into my tip because their tip was 30 a piece at first but because I’m on a budget being that I literally just moved lol I put down $10 and he told me that “only 10? They worked very hard and did 90 minutes” okay? Sir your employees aren’t my kids they work there and you should pay them. Tips are optional and I tipped what I could. Had I gotten what was told which is 30 minute on feet 30 on body I wouldn’t have to spend 80 of their tip on my feet. I was about to book my next appointment until he said that and told me “I’m just letting you know “ I’ll stick with massage envy pricey prices instead where I’m appreciated. As a business owner you have to understand that yes a customer paid for the service that YOU provide for the price YOU set. Once they pay that price your customers DON’T have to pay anything else unless it’s mandatory and tips aren’t mandatory. I’m really...