Got some screen cut by younger employee. He cut it at an angle and made unnecessary extra cuts. It was very sloppy. He told me it had extra length on it after cutting it out of my sight in the backroom while a waited nearly 20 minutes. After I brought it home and gave to my buddy that's installing it on my porch, he showed me how lopsided of a cut job that it was. I took it back with my receipt and talked to the assistant manager who told me that they don't do exchanges on screen. I informed him that this piece was improperly cut by one of his younger employees. He had an attitude with me and said he'd do it this once for me, like I'd ever go back to this Ace in Fruitland Park anyway. The owner needs to put older men into management as they were helpful and understanding not like their...
Read moreThe most Rude and Laziest Employees of any Ace I have ever dealt with. You inquire about something (to purchase, that will keep them in business and employed) and you get "yeah, I'm pretty sure we have something like that, if not probably something that would work". Seriously, can we look, see, find out? Then (which I knew was pointless to ask) I inquire as to a cost and get, "I imagine it wouldn't be more than ten dollars". Well, I imagine if you looked you would know the answer to both. If that's how they feel about getting and / or keeping my business, I don't care to do business with them. This was actually my 2nd attempt at doing business with this place. My 1st was just about the same, but I gave the benefit of doubt. Anyone can have a bad day, you can get a bad...
Read moreAt the Ace Hardware Store in Fruitland Park, Florida, I always receive outstanding customer service!
On June 5, 2025, I again had the pleasure of shopping in the Fruitland Park, Florida store. I urgently needed specific hardware in order to complete an important job for my employer.
The gentleman who helped me, Christopher, was amazing! He immediately brought me to the correct product and counted out the items the store had in stock to ensure that I purchased enough to complete the job. The entire time Christopher was helping me, he was courteous, patient, and treated me like a very valued customer.
Christopher went above and beyond in making my shopping experience exceptional on every level.
I look forward to my next trip to the Fruitland Park, Florida Ace...
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