EōS Fitness — Attraction in Fullerton

Update (June 2025)

Since my original review, I’ve had a chance to work with a fantastic trainer at another EOS location and have made amazing progress on my fitness journey. More recently, I’ve started frequenting the Fullerton location again and I’m happy to report that things have changed for the better.

There is a night and day difference from my previous experience. The personal training staff now appear professional, focused, and genuinely invested in their clients’ progress. I haven’t seen any of the inappropriate or unprofessional behavior that was once common. Coaches are punctual, positive, and present. A huge improvement.

It seems some of the prior management or staff who contributed to the issues I experienced are no longer there, and whatever internal changes EOS made have clearly worked. While I can’t speak for every interaction, what I’ve observed lately has been encouraging and worth acknowledging.

I’m leaving my original review below for transparency but I wanted to recognize that EOS Fullerton has taken visible steps to improve, and it's showing.

EOS Fitness Fullerton (Nov -Jan)

I initially loved EOS Fitness in Fullerton for its state-of-the-art equipment, towel service, and recovery amenities (including a pool, zero-gravity massage chairs, cryo chairs, sauna, and hot tub). The facility itself is top-notch, and the equipment is always in excellent working order. Unfortunately, these positives are overshadowed by serious, ongoing issues with the personal training program and staffing.

Over the past few months—and continuing into January—the problems with the personal training team have only worsened. My husband and I experienced high-pressure sales tactics, with trainers insisting we purchase additional packages whenever we raised concerns about missed appointments or scheduling problems. In fact, they canceled or no-showed nearly every session except for one, each time citing a new excuse. Moreover, these pictures do not include the additional sessions they promised but “kept off the books,” telling us we had an appointment scheduled and then acting as though it never happened—including one on Thanksgiving morning—or any of my husband’s missed sessions. We opened a ticket with corporate about six weeks ago, have followed up consistently, and have yet to receive any response.

The lack of accountability is especially apparent for morning appointments. I strongly recommend you steer clear of Fullerton’s EOS’s personal training program. Go to Santa Ana—they are working with less and doing more.

Another disappointing aspect is witnessing sales staff, in uniform, on the gym floor actively interrupting workouts to flirt with members rather than maintaining a professional environment. This behavior further erodes confidence in the gym’s ability to provide a truly supportive fitness experience.

In short, while the gym’s equipment and amenities are outstanding, the unprofessionalism and inconsistency from the training and sales staff are major drawbacks. If you only need a facility with excellent machines, EOS may still fit the bill. However, if you’re seeking reliable personal training and a professional atmosphere, you’ll likely be...

Response to District Manager: Thank you for your response, however I think I just told you my concerns in the review?

It’s quite obvious what you need to work on? I just wrote a very detailed review on all your club issues?

As matter of fact I might have to guess that the problem that exists here is actually YOU! Apparently you either did not read my review, skimmed it, or just provided a cut and paste response? I am assuming you have no attention to detail, observational awareness or you have not visited this club in quite a while.

Thanks for confirming the issues. Please give me contact information for whom you report to in the company.

First visit here and last! Once again read biased reviews to make a decision on gym selection in Brea/Fullerton area and they are not accurate reviews. This gym is super busy and extremely overrated and overcrowded. You have two to three people waiting in lines to use equipment or even waiting to use a bench to use dumbbells!!! The person on the equipment/bench you are waiting for is doing more phone sets than actually working out. It’s such a joke to watch these people! They have NO concept whatsoever of training! They will NEVER make any progress and that just makes me sad for them. I asked several people to work in with them while they were watching their phones in between sets, like 5 minutes in between sets and they were either rude or gave me attitude.

EOS had very limited equipment and machines and only one of each in leg area. Hack squat, Leg press etc. The website photos makes this place look huge… but it’s not. The lay out has wasted space in front and it’s overcrowded with people in weight lifting area. I would almost say it’s a fire or safety hazard that needs to be addressed.

They have about eight membership advisors/staffing doing absolutely nothing. My suggestion would be to have them take a walk around and enforce a policy of NOT using your phone in between sets. But you and I know that will never happen.

Highly recommend you go...

“ Promotional Deals Sales Talk”. I Signed up Summer 2023 for $9.99- monthly, I asked questions & was told No Contract, No initiation fee or fees whatsoever .Gym Opened Dec 18, 2023. On Jan 23, 2024 I got Charged $9.99 monthly fee PLUS $49.99 for annual fee.Talked to manager Steven,* he suggested to freeze the account for 3 months to think about it before canceling, I said No, *then suggested to hold 1 day to think the good deals I got, I said No *Asked me, if No Annual Fee will I keep the membership, I said Yes Steven will ask the District Manager about waving the annual fee. Next day, Steven told me - He didn’t have the chance to ask the District Manager I canceled membership & told me I have to pay annual fee that I signed on membership agreement & I will be receiving the cancellation confirmation# by email within 24hrs. * Upon leaving I said i will dispute the Annual Fee Been a week, I haven’t received any email membership cancellation number *Jan 30, 2024 I called & talked to manager Steven, follow up membership cancellation# *Steven said he turned in all paperwork & I have to come by the gym for the membership cancellation #. *Mentioned to Steven about “Good Deals Sales Talk” that he only cares about his commission & scammed Senior Citizen. Manager Steven responded with different tone of voice “ I Don’t Need your Money & Don’t Come Back to this gym I Hope Corporate Office will review recorded phone calls for quality purposes about this matter and *Have Managerial Training Class to Steven -the manager of...