GameStop — Attraction in Gainesville

Every time my s/o and myself go to this location Randy is the only one working. He always has the nastiest of attitudes. One experience is going in checking on the preorders for one of the pokemon ETB back in late December (which closed by the time we went back.) Instead of professionally saying that the preorders were closed, just nastily said that they had no more preorders. We went back yesterday to check on another preorder, but the time is different on google then the store so we waited until 12pm for them to open. When we walked up to the store the screen was still down. When Randy did open it he looked at my s/o and rolled his eyes. Serval people came in after us and asked about pokemon card boxes and he would always give a rude response. Just before we left some one asked if all the pokemon boxes were out were the only ones they had had. “What you see is what we have” could have been said in a professional way. 2) just after that person left he pulled a box from underneath the counter and but it on the counter behind where all the controllers are. That is the shadiest thing I’ve ever witnessed in my life. Personally, I love GameStop as I found many of my Funkopops with them, but this location if Randy is there (which seems to be the cases 24/7) we will not be stopping in and going to the oaks mall instead as the staff there is more courteous...

I had an exceptional experience at GameStop on Butler Plaza. As soon as I walked in, I was greeted by an elderly gentleman who exuded professionalism and positivity. I inquired about the availability of PS4 consoles, either standard or slim, and he informed me that they had them in stock. He offered me a reasonable price for the slim version, which I decided to purchase.

What truly impressed me was when he went to the back and brought out the console. I asked if he could inspect it to ensure it was in good condition, and without hesitation, he agreed. This attention to detail was a big plus for me. He carefully checked both the controller and the console, and when he discovered that the controller wasn't working properly, he promptly replaced it with a new one. This thoughtful gesture put a big smile on my face.

After everything was finalized, I left the store feeling extremely satisfied with my purchase. I regret not getting the name of this elderly gentleman, but he will surely recognize himself when he reads this review. His exceptional customer service made my visit to GameStop a memorable one. Kudos to him and the team for providing...

TAKE YOUR BUSINESS TO A DIFFERENT LOCATION OR BUY ONLINE. The people that work at this location have no idea what customer service is. I walked in and told the young lady Mikayla exactly what I needed. She proceeded to tell me that it has to be printed on the receipt and then ended up selling me the wrong game of which nothing can be done about it now. They have the digital cards for MW3 for PC but apparently it was wrong and had to be purchased a different way. She ended up charging me $60 for the ORIGINAL Modern Warfare. Why would I buy a game that is over five years old? Especially after EXPLAINING to Mikayla that I need Modern Warfare 3 for PC and PS5. I've called and asked to speak to a manager but somehow I can't get a call back. Store says contact Blizzard, in which Blizzard says contact the store. So save your time and effort and go...