The Great Frame Up — Attraction in Gainesville

I was ready to complain about how expensive this place was, as a previous review had stated, however, I have to say something completely different now. When I went in with my artwork to get it framed I was stunned at what the prices were. I went with it anyway because I liked the frames I picked. I was having three separate pictures framed in the same material so I could display them in a related series. I picked the material, and had everything set up. I waited, and when they came in I got a call. The good people at this place told me they were done but they wanted me to come in and look at the finished product because they weren't happy with them did not want to give them to me like they were. I went in, and there were small defects where the corners of the frames met. They were hard to see but they were there. They let me pick new framing material, and even though my pictures were too small for the material I picked, they added matting around the pictures to make it work. Today I got a call to come get them. They looked excellent. I am very satisfied with the end result despite it being a bit pricey. In this day and age, to have a business that puts the customer first, is not satisfied with their own product and insists on making it right is very rare. I appreciate their attitude putting the customer first like that even if it costs a little more. And all of the staff was very helpful and very nice. My picures look awesome! Yes, they may be expensive, but they are very concerned with doing good work for the customer and I...

The Great FrameUp, in Gainesville, FL, offers over-the-top, expert, artful, and personalized framing services without comparison. My family has turned to them for years and my most recent experience with them is testimony to their dedication to their craft and service. With the recent passing of my brother-in-law, I had just a few days, while in Gainesville, to box up many of my sister’s and his treasures to ship back to the Greater Boston area where I now live. Amongst these treasures were several prints and batiks of my sister’s and a couple of pieces of my father’s. Knowing they needed to be carefully packaged to avoid any damage, I brought them to The Great FrameUp with the request to frame the unframed one and prepare all of them for shipping. Their support, eyes for detail, and commitment to carrying out this request on very short notice was unparalleled. I marveled at the care and precision that went into all the packaging to ensure the safe arrival of these treasured pieces To my home in MA. And the framing of the one piece, into which I provided zero input, was perfect. Thank you, to everyone...

I feel so stupid for ever having framed anything anyplace else in Gainesville. I always received friendly, knowledgeable service whenever I popped into this shop. The framing was superb and the price was so much less expensive than what I've paid elsewhere. What's more, while hanging a new piece right out of the bag, the frame slipped, causing the whole piece to drop and the glass to crack BIG time. I couldn't tell if the problem was with the hardware they gave me to hang the piece or if I'd screwed up somehow ... though, Lord knows, it was likely me. I told them this, and without me even having to ask they fixed the piece for free, even though it became clear to both the staffer (Ike) and me that I was the likely troublemaker. I got the piece back, looking lovely, the same day. I think he must have done more than $75 worth of work for nothing. That sort of service and the quality of the product (and, yes, the prices) has me hooked (no...