Last time I went here, Joe the owner, was was giving a SMALL amount of cash for some valuable games. During the trade, another customer asked how much they were. He told them $50 for one, and $45 for another, after paying me around $5 for one, and $7 for the other. Games he was about to instantly resell for close to $100. I didn't feel like getting ripped off, so I said I was going to hold off on selling those couple ones, and he responded by shoving everything I was trading back to me, saying he wasn't going to take any of it now (like a child, mad that he was missing out on that HUGE amount of profit for 2 minutes of easy work). The way they pay is, they offer 1/3 of the resale value.... and then divide THAT number by 1/2 if you want cash. So a game that they're going to sell for $50, is going to net you a whopping $8 or so if you're lucky! If you sell them a PS2, you will get around $20-30, which they'll resell for $120 (when the website they use for pricing, say its only worth $50-$80, and really is all they're worth). They also use a variety of shady business practices, like taking games that customers have returned (because they didn't work), and putting them back out for sale, sometimes with visible cracks or warps in the disc, hoping the customer won't notice until its too late, that the disc looks like Freddy Krueger just got finished with it. Even if the same game has been returned MULTIPLE times, and is clearly broken, they will keep putting it out, hoping someone might end up stuck with it/not bother returning it. This is because there are no cash refunds, so even if you buy a broken game, you only get store credit/swap it out for a different game or have them resurface your broken one if you return it fast enough, but either way the store already made its money when it sold for cash ( most of the games are VERY cheap for them, and cost store credit usually, so they don't spend any real cash on the products to start usually. They also simply buy products off sites like AliExpress, and mark it up by about 4-600% (They'll buy a DBZ shirt for less than $5 after shipping, then sell it for over $20!). The same happens with with 12 packs of soda, buying whatever is on sale, and reselling them for $1 each(which is illegal)! Everything in this store is about making the absolute maximum potential profit, all at the expense of the customers (and some employees). I understand making a profit, what would be the point in having a business otherwise? But there is a HUGE difference between setting a price where both parties come out satisfied based on fair prices, as opposed to beating someone in the head, and squeezing them for every penny possible until they're bone dry, or you've managed to make 10x what you originally purchased the product for that you're selling, literally saying that "ONLY 2-300% profit isn't enough, or isn't worth it". Some of the people who work here make this place the epitome of greed and avarice (not everyone, pretty much just the owner, and upper management who put making an extra dollar, in front of the customer, even if it means they lost a customer for life, they made an extra dollar or two instantly. its sad too, they have some loyal customers who deserve better (if they didn't only focus on profit, they'd have a lot more, wanting to come back while the store still has plenty of room to make their profit, based on what they originally obtained the item for (which is sometimes literally free, or a few dollars store credit, but being sold for $20 or more, and is something they could definitely do, but unfortunately most definitely won't do for the aforementioned reasons. Employees are also divided into classes, despite their actual sales or customer interactions, some receiving far less than others. Ironically... the ones who end up being promoted constantly belittle Joe behind his back, occasionally take multiple breaks to go meet people or to the abc store, and even drink alcohol and/or smoke weed INSIDE while still on the clock, being paid more than everyone else and given...
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