Regal White Oak — Attraction in Garner

TLDR: This place sucks for multiple reasons. Go somewhere else.

We went and saw a movie here last night and it's the last time I'll do that.

On a Friday night at 7:30pm, peak showtime hours, they had 5 people working concessions for a packed building... We waited in line for over 25 minutes in spite of only having maybe 5 people ahead of us. They put ZERO butter on our pop corn and the self serve stations were broken. The counter was dirty. The floor was dirty.

We bought our tickets online. There's nobody working in the box office at the actual theatre, they direct you to buy tickets at concessions when you get there. So even if I hadn't wanted snacks, I still would have had to stand in that stupid a$$ line for over 25 minutes just to buy tickets.

The theatre we saw the movie in was also kinda garbage. The seats, and I cannot stress this enough, ARE HORRIBLE. They don't recline. They don't tilt back. The only part on them that moves is the arm rest. After 45 minutes you almost have to stand up.

All of this might have been tolerable if we weren't already frustrated from the ridiculous wait to buy popcorn.

The staff was nice... I don't know how. They're only paying them $12.50/hr. Which is the real bummer because you'd think of you're going to under pay them, you could at least employ enough of them to get the work done. I understand labor cost but I also understand a busy movie theatre does hundreds of thousands of dollars on busy weekend. Our two tickets were $35 and then our concessions bill was another $40. Just us being there, one couple, paid for one persons 7 hour shift. There were at least 50 other people in various lines at consessions and we probabaly saw at least a couple of hundred people leave during our wait. I didn't get an exact count but they had at 4 or 5 registers being unused.

I don't know.... I could go on and on about how mismanaged this place is. All I know for sure is the experience was terrible and I'm done seeing...

Review Title: A Cold-Blooded Betrayal in a Heatwave – Regal, How Dare You?

As a loyal moviegoer and lifelong Coke Slurpee enthusiast, I never thought I’d say this—but Regal Cinemas has committed an unforgivable crime against cinema culture. And no, I’m not talking about overpriced popcorn or the fifteen minutes of ads before the previews even start. I’m talking about the cold, refreshing, perfect symphony of ice and syrup that was the Coke Slurpee—now cruelly ripped from the menu like a beloved character killed off mid-series with no warning.

You don’t just replace a Coke Slurpee, Regal. You don’t “rotate” it out like it’s a seasonal latte or some half-baked holiday gimmick. You don’t toss it aside in favor of weird neon mystery flavors that taste like regret and broken dreams. You keep it. You protect it. You CHERISH it. Because for some of us, the Coke Slurpee is the main character of the movie experience.

Imagine this: It’s a sweltering day, sweat sticking in places that shall not be named, and I brave the molten pavement to escape into the air-conditioned embrace of the theater. I’m not here for just the movie. I’m here for that sacred ritual—the chill of that perfect Slurpee sliding down my throat while Dolby explosions rattle my seat. But no. Instead, I’m offered… cherry? Blue raspberry?? Something called “Tropical Punch Blast” that tastes like battery acid and lies???

It’s hot as hell outside. It’s even hotter inside the theater. And now there’s no Coke Slurpee to cool the rage bubbling inside me. Do you know what that leaves, Regal? Just heatstroke and disappointment. Not exactly what I’d call a five-star experience.

You’ve melted my trust faster than a cheap slush in the sun.

Until the Coke Slurpee makes its triumphant, icy return—I’ll be taking my business to literally any place that doesn’t betray my taste buds and my childhood memories in one fell swoop.

Fix it. Or...

Wow, what a horribly run theatre. When you pay $60 just to go, another $40 for the most basic concessions(1 lg popcorn, 2 lg drinks, 1 bag of candy) and this is the environment…….

We arrive and are immediately met with a “please purchase tickets at the concession stand” message. Glad I purchased in advance, but not staffing the ticket booth to take orders and driving everyone to an already understaffed area is not the best approach. Upon entering there is a rude lady frantically asking everyone if they are buying tickets or pre purchased. Tickets scanned, then a 30 minute wait for a completely unstocked concession stand. No nachos, no hotdogs, no pretzels, maybe 4 of the 20 types of candy displayed available. Perhaps the wait wouldn’t be as long if the poor concession workers didn’t have to sell tickets, run to the back to fill every order, and spend 10 minutes explaining the few items they actually have to sell. Regal, you should give those workers a raise and demote the “managers” in sports coats, who I never saw the entire time their team was getting destroyed in the lobby. You can see the pictures for the cleanliness, this is a knock on the non-existent managers, not the workers who were doing their best.

Pros: -The movie was shown

Cons: -Supposed to get “collectors” tickets, nothing. -Overflowing trash in the lobby, the theatre, outside. -Trash and popcorn all over the counters, floor, etc. -Had to pay a “convenience fee” to purchase tickets online, but stood in the same line as people purchasing tickets and concessions. -Tried to get a refill mid-movie, took 25 minutes as there were only 3 cashiers and they had NO support. Again no manners in sight.

I haven’t been to this theatre in years, and I doubt I’ll go back. I was looking at the unlimited pass, but after this, I don’t think so. My family wanted to go to the Alamo Theater but I convinced them to go here, how...