Tricoci Salon & Spa - Geneva — Attraction in Geneva Township

I have never in all my years have had a real complaint about a haircut and I have 3 daughters with long hair as well as myself with long hair. We don’t get haircuts very often, but when we have we have normally gone to the Geneva location off and on over the years. We don’t have anyone particular we see, but have had decent haircuts over the years with everyone we have seen.

However, the haircut that my youngest daughter received last Saturday, 1/18 at noon by Amanda was pretty devastating. I know this is dramatic, but hair is pretty sacred to a lot of people. My youngest daughter who is 13, has particularly beautiful long red hair. We showed her the picture of what we were looking for, which is the same exact picture that we have showed every stylist for at least 3 years, without an issue. It’s always the same haircut communicated as long layers, clean up, show the picture attached and that’s it. Amanda said she recommended that we cut off to a certain point which was below her waist, and showed me and I agreed which was a pretty normal recommendation.

You can’t really be near the stylist in that studio as it is crowded and everything is so close together. I trusted that everything will go well since it wasn’t really asking much. My other daughter was also getting a haircut at the same time so I kind of sat between. I’m so mad at myself for not watching her closer. Towards the end of the cut I noticed that Amanda was diffusing her hair so I walked over and asked about it since I thought that was unusual and since blow outs and hair washing are part of the cost and you have no choice to take them out of the price. I knew right away that the cut was horrendous and she ruined my daughter’s hair, but I unfortunately already checked out and tipped both stylist well about 20 minutes before since my other daughter was done and had to check her out.

My daughter’s hair is chopped, meaning the choppiest, most terrible layers that I didn’t think was possible. Nothing goes together. She literally ruined her hair and it will take at least a year or two to maybe get back to where it was and able to be blended better. A year or two! That’s how much damage she did! She cut way more off the bottom than she initially showed me. Her hair is cut in a severe v shape which has never been or happened before. Her bangs are an inch above her eyebrows. Nothing is blended in and somehow she made it incredibly frizzy with this cut. I think the pictures will say it all. Again, this is the same “haircut” that she’s had for at least 6-7 years of her life with the same instructions and results every time. Her hair was still very wet when we left and not styled at all. On side note I have had a few times in the past few years where they have either skipped the washing or blow out portion of the haircut on my daughters. I have never complained but if it comes in the price, it should be done everytime.

I know there is technique and some artistic deviation that goes into a haircut. However, this was a heinous, violation of a haircut. We get sad looking at it. It’ll grow out but it’ll take a long time to get there. They just lost 4 customers because we are never going back there again!

Again, I think the pictures will tell the story. Picture of my daughters hair 1 month before the haircut Picture that we have shown stylists for 2 years. Picture of what her haircuts usually look like. Picture of what it looks like after the haircut with Amanda.

The Corporate office did respond as well as the local manager. They offered my money back which I did appreciate, and gave me a credit which I don’t plan on using. Nothing much else you can do. You...

This review is way overdue, as I’ve been coming here for almost 8 months now and I am just thrilled to be here. So many people to acknowledge! I come in usually twice and week and I see Tara.

Tara is outstanding! She takes time every appointment to make me feel great and does an incredible job on my hair. Her extension placement, her styling, blowouts…. You name it, she kills it!!!

There are times when our schedules do not align or maybe she has a day off, so I see Kristen and Mel as my backups. They too are wonderful! They take their time and I always leave so happy with my style when I am done! I feel like I have a great “team” for my hair needs.

Amy does my color and I couldn’t adore her more! She is great at what she does, she is professional and really knows what she is doing. She and Tara both are perfectionists, so I know I am always in good hands with them! They have set the bar high and I appreciate that! When I see Mel and Kristen, I feel just as happy as they too take what they do seriously and set the bar high. I guess it’s best to say I have never left the salon feeling disappointed, as they all do a fantastic job and I appreciate each and every one of them!

Now for the support staff, I’m bad with names overall, but I want to say there is a shampoo girl, with short dark hair, going through beauty school. She is an absolute sweetheart. She always goes out of her way to say hello, even if she’s not doing my shampoo. When she does shampoo me, fantastic job!!

On to the front desk! Everyone is always kind and helpful but Olivia absolutely stands out! She goes above and beyond! She continuously has a smile on her face, she is professional and knows exactly what she is doing up there, whether it’s booking or changing appts, gift cards, products…. She is my “go to” when I am checking in or checking out. She is the right person to have as the first and last point of contact for this salon. :)

I am terrible with names, but I also want to give a shout out to the manager (feel awful her name is escaping me!). She too is friendly, smiling all the time and knows me by my first name. The entire staff always makes me feel special and welcomed when I come in.

I was with my same hair person for many years and when I moved out here, I needed to find someone closer. This was a very difficult decision for me, to end that professional relationship, because she had become more than a stylist, she was a friend. That being said, I have been BEYOND happy with my experience at this Mario location and all the people who have been a part of this experience! Looking forward to...

I have never felt so ripped off in my life! I went to Tricocci for highlights with Gina (I have seen her several times). After a consult, we decided I would simply have her tone 3 inches of hair near my forehead - three inches! I had also received an email with a free offer for a hair repair mask. She toned the THREE INCHES and when I checked out I was told my total was $70!!!! I told the lady at the desk that I simply had 3 inches of hair toned and I had a free promo for the mask. She ASKED me for the code for the free mask and as I was pulling up the mail she deducted $20 for the mask. I asked her "do you want the code?" She responded, "no, I just wanted to see if you had the email." Are you kidding me??? She was implying that I lied about a hair mask! Then she went back to speak to Gina about the 3 inches of toning for $50 who apparently dug her heels in on the price so that lady comes back and says "sorry, but that is the price for a "hair refresh" treatment." I told her that it was THREE INCHES OF HAIR and asked what would the entire head cost for a "hair refresh" to which she responded, " I don't know." What? Are you kidding me? So I asked for the manager and she advised me SHE was the manager. This young lady was clearly inexperienced in customer service and continued to push back. I told her she would be losing a client and she then reduced the price to $30. I will never return to Triccoci. I have paid as much as $220 for color and cut with tip. I have never felt so ripped off in my life and left with a feeling of a company trying to squeeze every penny out of me. I'm done! Shame on you, Gina. Shame on you manager and shame on...