Best Buy — Attraction in Georgetown

If you click on this guys name Devin Villarreal on the positive review below you will see he is a Best Buy employee. My guess is any positive review on here, about this store will be from a Best Buy employee.

In all my experience with Best Buy on this purchase was as warm as buying a used car from a cocaine addicted young used car salesman. I originally bought the computer online and was to pick it up at the store. When I arrived to pick it up I waited 10 minutes to be helped. Then I waited 15 minutes more and was told that they did not have it. Then another person who seemed like he cared went to look for it. Another 15 minutes passed and he found it and I completed my purchase. 32 days after purchase I went to load software on that was the reason I bought the computer and could not locate a CD/DVD drive. I went back down to Best Buy and as Rewards member they had all the details of my purchase including the model of the computer I bought. The kid asked me several times in a very condescending way why I needed the CD drive anyway. I asked when I purchased it, to which he replied in a very aggressive tone, "what is it that you want to know?" I replied "I want to know the exact purchase date." He replied,."Well, why?" " I said that I wanted to return the computer if I could because I need the CD drive for the work I am doing with the computer. He then said "well it was 33 days ago let me show you where the external CD drives are for purchase. SO I went to look at them my patience being tried by now. I looked at them and he said "Do you really need a CD drive?" I said pretty bluntly, "I told you the whole reason I bought the computer was to transcribe educational CD's, so yeah, I need the CD drive!" I then told him that I felt like I had been hosed by a used car dealer and left. Later I called Discount Electronics and, to shorten this a bit, after I told him over the phone what model it was they pointed out that the computer DID indeed have a CD drive and the button was hidden in the smooth front of the computer. I wonder why the obnoxious kid at Best Buy didn't point that out. Then 3 weeks later when the USB ports on my computer inexplicably quit working I took it in to Best Buy and was referred to the Geek Squad counter. I have had the computer for 55 days. I waited at the counter for an extended period of time because I was told by the Best Buy employee they would be with me when they got off break. Tristan waited on me and was very polite. He explained that if the issue was a hardware problem there wo0uld be no charge. However if it were software related it would most likely cost me $30 to repair. I agreed and off I went. Came back in 3 days later to check on progress there was none to report. Late the following day I received a call from a man who told me that it was a software problem and it would cost me $$139.00 to resolve the issue, OR for the low, low price of $200.00 they could be me on a service contract. I complained and came and picked up my computer. I brought it home researched the issue online for 30 minutes. Once I began the refresh of Windows 8 it took me 30 minutes to resolve the problem myself. I would assume that for a Geek Squad member to strike the F8 key while the computer was booting up and then choose the I would like to refresh button on the screen then let the program do the rest was worth $139.00 for the incredibly wonderful service I had received, but I don't think so. Never again Best Buy,...

We used to shop here regularly, no longer. No wonder more people are just staying home and ordering from Amazon. We prefer to shop locally, but with the way we were treated yesterday, we will buy anywhere but Best Buy.

I went to the store yesterday and they weren't allowing people in again. No big deal, they said to place the order online and it will be ready within the hour. I looked the item up online, showed in stock and can pickup in one hour. I ordered there in the parking lot. I immediately received an email confirmation and text stating order confirmed and I would receive a text and email update when it was ready. Great!

We went ahead and ran a couple errands and got back to the parking lot in 45 minutes. No updates yet, so we waited another 15 minutes and nothing. I double checked email and texts and no new emails or texts. I looked back at the original confirmation email and clicked on Check Order Status. It now showed that my item may not be available. I went up to the doors and someone came out and I asked them what was going on, did they have it or not?

She asked for my info and went back in, coming out 5 minutes later and told me they didn't have it, that I could have it shipped or they could cancel the order and wait a few days for a refund. This is unacceptable, take my money for something they say they have, have me wait an hour and still not give us the courtesy with an email up as they said they would.

She then said I could cancel the order and go to the Round Rock location. Well, how about not being a rude, terrible customer service rep and call the store in RR for us and ask them if they have one so we can pick it up there. They begrudgingly went back in and left us outside for 15-20 minutes and said RR has our item, she talked to them and they were doing curbside until 8pm.

We drove the 15 minutes to that location. The guy up front was very nice and went to check on our order. He said it hasn't come through their Pick Line and we were welcome to park and wait, but they in fact were not doing curbside until 8pm and I could wait another half hour, but he can't guarantee I would get it last night. Are you kidding me? You already have my money and the item is one thing in a box, how hard is it to confirm the order is paid, pick it up and hand it to me? He then said he could cancel my order or we can wait and see if they can get to it.

I then asked for his store manager, whom after explaining the whole ordeal and we had now spent about 2.5 hours for this mess. The manager went inside and came back out with a great solution. He had me cancel my online order and then ring me up at the doors and hand me my item, it took a whole 5 minutes.

In summary, the manager at the RR location was great, saw an unacceptable situation from the start and corrected the problem. The ladies working the Georgetown store are terrible and treat customers like garbage. The fact they had no customers in the store how does it take so much arguing with them to simply do their job and help a customer standing at their door with a paid order that their website said they had the stock for?

As much as we prefer shopping locally, we will do another local store or Amazon before ever returning...

Pretty much a Verizon store with a Home Depot attached to it 🙄 And maybe a section of the Walmart electronics section. Certainly not what it used to be. Every time I need something, they don't have it in stock so I have to wait for Amazon to ship it. This week I ordered a new processor and an AIO and I'm searching for a graphics card... But, they have nothing, so those thousands of dollars are going to Jeffery Bezos as I wait impatiently for parts that aren't going to be here before I go back to work. I would have gladly made the purchase here in person to not have to wait for shipping... And, yes, I know you "can order them." So can I, so that doesn't do anything for me. I think Best Buy is having an identity crisis. It seems they've given up on consumer electronics and moved on to refrigerators and blenders. Very odd choice to abandon what your brand is known for. Especially in a market that doesn't have a Microcenter and after the departure of Fry's. This entire market area has nowhere to go to buy this stuff anymore. I've gone to this location at least 3 times with money burning a hole in my pocket, just looking for something to spend it on, and left empty handed. I'm gonna stop wasting my time.

Edit - I take back what I said about the Verizon store part... Apparently they can't do that either. I went in there expecting to spend about $1,800 for a tablet, watch and some accessories, and was shocked at how low the stock was and how incredibly unhelpful the staff was. I couldn't get the tablet or any accessories because they didn't have it. And I couldn't get the watch because they couldn't figure out how to activate it on my plan. Unfortunately, the actual Verizon store is out of stock, so I guess no watch for me. This store is going to go under, and they honestly deserve it. It looks like Fry's during their collapse. It's amazing how terrible this location is compared to their other locations in the area (Pflugerville and Cedar Park.) Either replace the entire team or just close the store because they clearly don't have a clue. I was also considering picking up some new speakers for my car while I was there, but I was so annoyed after the watch thing I just left to go to the Verizon store and forgot all about the speakers. I'll get them on Amazon I guess. What a wasted trip. I don't know why I bothered.

Edit 2: I need 140mm case fans. They only have 9 case fans, all of which are 120mm. Just to prove my point, I decided to see how many toasters they have... 16. Can't get electronics, but if you REALLY want to over pay for a toaster, head on down to your local Best Buy, apparently. This is such a horrible case of forgotten brand identity it's insane. And they can't figure out why they are...