James Avery Artisan Jewelry — Attraction in Georgetown

I visited the Georgetown Wolf Ranch location on Friday 11/19/21 around 10:30 am. I was there to buy a pair of earrings for my daughters best friend who will be graduating from nursing school. I went to check out and I was asked if I was a first responded and I replied yes I am a nurse. The young woman behind the register quickly replied to me that Nurse's don't count. I said excuse me what do you mean nurses don't count? She then responded with the same statement and that the discount was only for EMS workers and veterans. I have been a nurse for 29 years. I have never been more insulted than I was at that very moment. How after the last two years of Covid could James Avery believe nurses don't count? Have you watched the news? Have you walked into any Hospital, clinic ,mass vaccine locations? I have worked tirelessly and come home completely exhausted everyday as I help run vaccine clinics and take care of sick patients. What is even more sad it that I was in your store to purchase earrings for a young lady who was about to graduate nursing school. Imagine her shock and disappointment when I tell her that James Avery Company believes nurse don't count as first responders. The encounter I had at your Georgetown Wolf Ranch location was beyond disappointing and very hurtful. I would hope James Avery would think about changing your "discount" to include nurses. Without us you would not be open for business as we are the ones vaccinating people so they can come shop at...

For my birthday I recently got my 1st ever James Avery charm bracelet and 2 charms. I am in love with the enamel turtle and the #9 is significant to me because it represents my family. James Avery knows how to make a woman feel special and I can’t wait to add more charms to this beauty. I went to the Georgetown location and the lady that helped me was so nice. She talked me through how to set the charms. She did an amazing job and most jewelers would charge to put the charms on permanently. They don’t charge if the charm is new! The packaging was beautiful just the whole experience was a 20/10. I definitely recommend James Avery to everyone. If you need to make someone feel special this is the place to go!!!

Follow up: went back in to buy 2 more charms and Adrienne is who helped me this time. The whole experience again was so nice and smooth. She was super sweet very respectful and didn’t look at me crazy for being in my work clothes. I have gone into other jewelry stores where they treated me different like I wasn’t going to buy something! I added the your a gem charm and the Texas forged charm! I can’t wait only had to wait 1 day for them to do it! Will post pics when I get the...

First of all I'd like to start this location has THE WORST customer service. The women that work there are so arrogant. My husband and I bought a piece (#925) mother ring. Let it be known that my finger turned GREEN. Not my 1st piece that I own. The retail/sales women there tells me it may be my SKIN oils and that she will clean it. What do I look a Martian!!!!!!!!! ( is what was going thru my head.) HOW RUDE was that. I repeated myself and told her to please exchange it for another one. As I held the 1st ring we purchased I noticed there was not J.A. engraved like the other pieces with the number of the piece. Finally, she exchanged it I also noticed on the new piece the ring was sooo smooth and also there was the engraving. Moving FORWARD check if the pieces purchased have the J.A. engraving before...