COACH Outlet — Attraction in Gilroy

Recently I engaged customer service surrounding my discontent for the following product I had received as a gift from my spouse for Christmas. Up to this point I had attempted to wear but due to the unreliable clasp I didn’t feel to comfy and certainly didn’t want one to fall off somewhere. I wasn’t asking for a replacement at that point but simply to have them repaired and redipped cause clearly if the earring is gold and my clasp is a dull silver there must have been a little hiccup during manufacturing. The response of a company that stands behind their product is not what I received. Instead I got a customer service rep who read a return policy and decided that was it. I’m looking to partner with the vendor as soon as possible and awaiting a Managers engagement to do so. Coach I’ve been a long standing customer and to me this is not your best foot forward. While I understand the policy and the length of time there are other options to turn the experience around...

We went in and were immediately targeted. Keep in mind we do not look like thieves nor even close. "Tough" security guard kept an eye on us. At this point it felt like a jail and not a store. Staff immediately bombarded us with offers and info on deals which is fine but one after another kept coming. I worked in retail so i know its a theft prevention tactic to psychologically let potential thieves know you're aware. One after another kept coming and they were disgustingly fake and smug. Keep in mind things aint that serious i get that people steal but damn.. Relax.. One of the ladies also complemented my girlfriends small bag and tapt it after complimenting it. Aka seeing if we took something. I get that theft prevention is important but also giving a horrible paranoid vibe is not comfortable. We were gonna buy two bags but instead decided to go somewhere else. Sometimes speculation and paranoia can cost you business. You're running a bag business not a...

So there isn’t a google listing for the mens specific store here, but it’s in the same parking lot. Nice staff, no pressure to buy and they had no issues telling me the price with the sale, and the selections were actually good. Bought a bag with Black Friday sales, 70% off! Not bad at all :)

I do suggest inspecting the leather goods well before you buy it, this is a outlet after all. The first bag I picked up had some bad flaws in...