Ginger Cafe — Restaurant in Gilroy

This was one of my favorite restaurants in Gilroy until recently. I decided to take my family to come join me for a meal. Looking over the menu and deciding on what we should eat. Normally I just order the Orange chicken and veggie chow mein and the soup dumplings. Since there was 4 of us, I decided to add on one more thing that I’ve never tried to my usual order, which was the Beef and broccoli. I thought it was a safe choice..because how could you go wrong with beef and broccoli. Everything was going well, we received the soup dumplings first, then the chicken and chow mein..and lastly the beef and broccoli. I was the only person who served myself the beef and broccoli. I only served myself from the right side of the plate, then I noticed a black hair wrapped around a piece of broccoli on the left side of the serving plate and told everyone not to eat it do to the hair in the food. Once the server returned to our table we of course informed him that there was a hair in the food. The server looked a little confused and took the food back to the kitchen. One the server came back he was told to tell us the PAYING CUSTOMER That it wasn’t possible for long hair to be in the food do to all the cooks having short hair. I understand that the server is just doing as he told, but I felt that it was very disrespectful and inappropriate to give us a reason for why the hair wasn’t their problem. I would understand if we were throwing a fit and blowing it out of proportion..or just trying to get a free meal, then yes. But just offering us a new plate of food was the best they can do after not taking responsibility for the mysterious hair..I wasn’t having it. I told the server to remove it from my order and we would take the check. Needless to say, I’m not going to be returning...

It was our first time in this place. My wife was craving for dimsums while we were shopping in the outlets. The place has a nice ambiance with high ceiling and such. We were seated right away but we waited for 15mins for someone to approach us. We've been trying to make an eye contact with anyone but we felt that we were being avoided or maybe they're just too busy. Then a tall blonde server walked our direction. She was going to the bar as we were seated on the corner of it. We got her attention and she asked if we're ready to order. We ordered our food and then we asked their drinks options. She quickly got a drinks menu from another table and then she asked if we want to start with the food first. We agreed as we were starving and they were busy. We didnt want to wait for another long time for our food. 15 mins after we ordered our drinks, one of our apprtizers came in. They havent even served us waters yet. We were trying to get anyones attention and a small brunette server passed by us. We asked her for waters and small plate for condiments. She said ok but she never came back. After 10 more minutes, a guy brought our fried rice entree. We asked him for waters and he gave it to us right away. After we finished our fried rice, the rest of our appetizers and drink order was brought by a different lady. Everything was a hot mess. Nobody checked on us. The blonde lady only came back for our check. The food was ok but the service made the dining experience terrible. Our check was $65. It wasnt that expensive but our money was better off to...

After spending a long day outside in the hills doing outoorsy stuff in the heat, and having just a few donuts and some water, we decided to stop by this place for a late lunch, early dinner on the way home.

The place bills itself as having influences in Southeast Asia. To me, it was just disappointing. It didn't have any Cantonese flavor, Malaysian, Vietnamese, Thai, or whatever they intended when they said "Southeat Asian" influence. (Can you say "cop out?")

It is almost like they can't decide which region to stick with, so they just stick everything on you and hope you don't know any better. When you try to be a generalist in everything...let me put it another way: Jack of all trades. Master of none. People pay to see a specialist who has specialized knowledge to solve their problems. Same thing for restaurants.

A quick test on their quality is the standard Cantonese dim sum dish of pork dumplings (shi ma) and shrimp dumplings (you know, the one with the white-color skin wrap). The flavor here was meh. There are other places which do a far better job, cooking these dishes.

The price was also high for what they offered. If you can, pass. We...