New Look Skin Center — Attraction in Glendale

I had a very disappointing and frustrating experience today with Crystal, the injector at this office. I previously spent thousands of dollars at this office, $2,000 on my last visit on fillers and came in for my follow-up appointment after noticing some serious issues: hollowness, clear indentations, and a bad visible mark where the cannula was inserted. I also felt a lump of product under the skin, which even coworkers noticed and commented on.

I brought this up during my follow-up with Crystal. Instead of acknowledging the problem or taking accountability, she simply told me to massage the area or said she could dissolve the filler. Why would I want to dissolve something I just paid $2,000 for? especially when the issue wasn't with the product itself, but how it was applied?

I told her I didn't feel the filler had been distributed evenly from the start, and that the indentation looked like it was caused by poor technique with the cannula. Her response? That her boss wouldn't approve giving me any additional product to fix it. So let me get this straight, they're fine taking thousands of dollars, but if something goes wrong due to their error, the only solution is to remove the product or live with a deformed result?

Crystal then spoke to Maria Hambersoonian, the owner or partner, and I was shocked that Maria backed her up and repeated the same: massage it or dissolve it. No offer to correct it, no willingness to make it right, just deflection.

This is not how a professional business in the aesthetics industry should handle issues, mistakes happen, but good providers make things right. Instead, I was dismissed and left with noticeable indentations and asymmetry. I have documentation and pictures of before and after.

I will be filing a formal complaint with the appropriate licensing board in California. If you're considering this place, please be careful. The lack of accountability, unwillingness to correct a clear problem, and poor customer service are simply unacceptable. A small amount of product could have fixed the issue and retained me as a client, but now I'm left not only dissatisfied but with physical damage and emotional distress over...

I JUST SPENT OVER TWO HOURS IN TRAFFIC ON PURPOSE KNOWING THEY WOULD NOT DO ANYTHING ABOUT GETTING CLEARANCE FOR A THYROID DISORDER! MY DOCTORS AT THE VA EVEN SUGGESTED IT IS “WEIRD” AND “NEVER HEARD OF THAT.” After over two hour round-trip in rush-hour traffic, you get cleared from my doctor because I have Graves’ disease in which I’ve never had to be cleared and been to four different spas in the Los Angeles area; trying to explain during my consultation how the VA works and instead of getting a treatment They put more stress on me and of course my doctor was not in today as I predicted. So here I am stuck in traffic for no reason and the two hours out of my day and the gas and miles on my car do not equate to the discount that this place offers. I don’t know how many times I could explain to them how the VA works and if there’s not a direct fax number and it nobody I heard of has ever had to be cleared for a thyroid disorder. It is not protocol because I’ve never had to get cleared before. Furthermore, I distinctly said that I would’ve liked to get PDO threads and the nurse practitioner was not even in. Nobody’s called me today to tell me that they even tried to reach out to my doctor and the entire day today was completely wasted on the spa that completely did the opposite of why people go to a spa and that’s to relax. It’s worth paying a little more to go somewhere where they’re not gonna make you jump through hoops and sit in traffic and make you feel mocked while they sit around and say they will help but if not made one phone call because I went to the BA in person on purpose to see if they called and nobody did. This is not to say they are not nice people. It’s just the way the business is ran is a weird vibe. It’s nothing personal but in case you do have an auto immune disorder please do not say anything. Again, the people there are really nice and the prices are very competitive and I might go back a certain point in time but right now I...

I recently had the pleasure of experiencing laser hair removal at New Look Center, and I am thrilled to share my positive impressions. The facility exuded cleanliness and modernity, creating a comfortable atmosphere from the moment I walked in.

The staff at New Look Center were not only professional but also exceptionally friendly, making me feel at ease throughout the entire process. They took the time to explain the procedure thoroughly, addressing any concerns I had and ensuring I was well-informed.

As for the effectiveness of the treatment, I am delighted with the results. The laser hair removal sessions were efficient, and I noticed a significant reduction in hair growth sooner than expected. The precision and care taken during each session contributed to a virtually painless experience.

In addition to the outstanding service, the staff's commitment to customer satisfaction stood out. They followed up after each session, demonstrating a genuine interest in my well-being and ensuring I was satisfied with the progress.

Overall, my experience at New Look Center exceeded my expectations. I highly recommend their laser hair removal services for anyone seeking a professional, effective, and friendly environment. I look forward to returning for future treatments and confidently endorse New Look...