The Loft Hair Studio & Spa — Attraction in Goldsboro

My experience at this salon has left me utterly disheartened, and I cannot in good conscience recommend it to anyone. For over a year, I had been a loyal client, enjoying satisfactory services until everything suddenly unraveled in a shocking turn of events. I walked out with a chaotic mix of colors—orange, purple, and green—leaving me bewildered and in tears, as no one could explain how it had happened. Although the stylist offered to rectify the situation, the damage was severe; my hair had been chemically burned, resulting in a loss of about 8 or 9 inches. In a desperate attempt to salvage my appearance, I resorted to extensions and dyed my hair a dark brown, a stark contrast to my natural blonde. While I received a "discount" on the extensions, it was painfully obvious that they were poorly applied. When I reached out to the owner for help, I was directed back to the very stylist who had caused the issue, forcing me to make repeated visits to address the ongoing problems. Eventually, I could no longer tolerate the situation and had to invest even more money to seek help elsewhere. The new hairdresser was horrified by the state of my hair and the way the extensions had been placed. After spending nearly a thousand dollars, my hair finally feels healthy again, but this experience has taught me a valuable lesson: always do your research before trusting a stylist...

I went in asking for platinum blonde with dimension & walked out with this. The top of my hair was the only thing touched..foiles clearly slipped (roots) and the mid to the end of my hair was not toned. Kinda why half my hair is yellow and half is platinum. To say the least, I am not satisfied. This was the second time this hair dresser did my hair (she also screwed up the first time). She serviced me for free after I told her I wasn’t happy with the way she did my hair. The second time was not the “charm” in this situation. This looks unprofessional and poorly done. -20/10. DO NOT recommend. I am highly disappointed and irritated at this. Why would you let a client leave the salon like this???…

Update: I have contacted her and asked for a partial refund and she has blocked me and not refunded me. Very unprofessional. She has also called me unprofessional and immature for posting this review.

Hair...

I had the pleasure of having Na Kiesha at The Loft work her magic on my hair, and I couldn’t be happier with the results! It had been a long time since my last haircut, and she did an incredible job creating beautiful layers that brought my hair back to life. Not only was she skilled in styling, but she also took the time to teach me how to manage and care for my hair at home. I left feeling more confident, both in my new look and in my ability to maintain it.

One of the things that impressed me most was her focus. Na Kiesha was so intentional with every cut and detail—no distractions, just a real dedication to getting it right. It’s refreshing to work with a stylist who is both talented and fully engaged. For anyone looking for a stylist who truly cares about doing their best work, I highly recommend Na Kiesha at The Loft. She transformed my hair and made the whole...