Miner's Ace Hardware — Attraction in Goleta

This is a true story from about a week ago. This is about Miner's Ace but the set up is important. I am standing in Home Depot waiting for someone to come cut a single piece of plywood (the day before I was there too and they told me saw was broken) After about 10 minutes and asking various employees who said someone will be right over, I ended up going to the Pro Counter waiting for 5 minutes for someone to look like they might help. They didn't. Eventually, I just went to a checkout and asked them to call someone to come cut wood. They do. 15 minutes later. Nobody shows up - still waiting. I then go to Customer Service and ask for store manager. Manager doesn't show up. I then tell the clerk I will wait for manager or whomever at the saw where my word is waiting to be cut. After 5 minutes of waiting. Home Depot manager still not there. DrumRoll ...... I call Miner's Ace. Hunter answers the phone. I inquire about price and availability of 4'x8' 1/2 inch plywood. It's a few more dollars ($6 to be exact). But Hunter says I'll cut it now and it will be ready for you by the time you arrive. Phone in hand, I talk to Hunter as I walk out store. Still no sight of anybody from Home Depot coming to cut my plywood. 7 minutes later, I pull up behind Miner' Ace and Hunter loads my car. I spent 54 minutes in Home Depot. I spent 7 minutes driving to Ace and 1 minute walking to front of store to pay. Moral of the story: You might pay a few dollars more at Miner's Ace, but you will save in time, frustration, and more - the plywood was so much better quality. At Home Depot it was splintered, fractured, and flimsy. At Ace, it was quality. Every person at Home Depot seemed like they wanted to avoid you. At Ace, they come to you with a genuine smile and are willing (and able) to help and assist. Shane the Assistant Manager was running checkout. I told Shane about the polar opposite experience with Home Depot and how Hunter won me over for good. Ace is the place of the helpful hardware folks. It's for real - not...

Mostly bad. I've avoided going here for years because the bad attitude from the employees.

I was going here and buying stuff for work recently. Made multiple major purchases. These people would talk about how they are trying to have me trespassed the minute I walk in the door. another time guy said I was stealing and started a major confrontation after I told him I don't appreciate those comments. I wouldn't recommend anyone go here if they are a serious working person. Not many people in the store with any real experience.

The other comments here are bogus the community behaves like a bunch of teamsters. They groups up to harass people. I simply walk in having a good idea what I need, spend as little time as possible and these people are crawling all over me. I've experienced multiple violent encounters on this property with people picking fights with me staring drawing unwanted attention. people buying weird chemicals at the dollar store creeps hanging around harassing women at Starbucks. I wouldn't say it's particularly unsafe but these folks need a...

A guy named Skip that works there is very condescending and unprofessional to customers. I was on my way home after dropping off someone at the airport and stopped in after eating lunch next door. I’m active duty military and simply asked a nice elderly cashier female if they had military discount, because I had bought something from there before and they gave it to me. The lady asked Skip and he started going on about how he’s a veteran and that I never got a discount there before. So I replied, “Forget about it, but I have no reason to lie” He replied, “I didn’t say you lied” I calmly replied, “But the words you chose implied I’m lying” The whole time he wouldn’t look me in the face and have a conversation but simply spout off something and turn his back to me. I could care less about a military discount, but you don’t treat customers rudely and make accusations. The cashier was very...