The overall quality of the store is great given its size. The staff have always been very friendly and willing to chat for reasonable amounts of time. The staff definitely is a part of the gaming community seeing as when I was talking to them they they knew exactly what I was talking about. The only issue keeping this from being a 5 star review was that one of the pots of paint I bought from them had the binder and pigment almost completely solidified when I got it home. I returned it the next (right around 24 hours later because I don't live in GI but work here). The gentleman working the counter was great he took the pot, shook it, and did his due diligence to make sure I wasn't trying to scam the store. After that he called someone and the had him shake it for about another 5 to 10 minutes. The whole process seemed a bit excessive for a $4.50 jar of paint. In the end they had to order a new batch of that color and they replaced it. It just seemed excessive for a product that had been out of the store for such a short time.
I have bought several other products here and had no other problems and plan on continuing to do business here.
UPDATE: After having their gaming space closed they finally announced that it would be opening up with fees. This is the only place in my 20+ years of gaming that charges for the use of their gaming tables when no events are going on. I'm in Omaha and Lincoln often enough that I can get my games in back there and on Tabletop Simulator. Add on when I go in and look for a product and an employee tries to sell me a rule book that is 15 years or so out of date demonstrates 1 of 2 things: 1) the staff is incompetent or 2) the staff thinks I'm so incompetent I wouldn't notice. Either way I expect a higher quality of service than this. This store has been disappointment after...
Read moreI don't write reviews, ever, or at least maybe once but rarely. That's why my first attempt was what I felt too long and I feel it will be misunderstood. To the point, I feel that if a product is TAGGED and PRICED it should be honored regardless of market price and the stores policy. As a customer it is not my job to follow the policy and check the product to ensure it is up to store policy. The product (Commander 2020) has been on the shelves i presume since release and I dought from then to today is has never been moved and if store policy changed about tagged items in that time it is the employees job to check the product and ensure it is up to store policy not me the customer. This was the second incident here which is why I feel i should voice my experience. I haven't been here in close to 3 months and today was the last day I will ever be there. I play edh regularly and buy new product as well, and will continue do so...
Read moreDON'T BUY PAINTS FROM THIS LOCATION. I honestly can't believe this place and their behavior. Bought some Citadel paints here yesterday and they were literally blocks of paint in the pots. Old enough to have completely dried out. You can see in the pictures the paint I was previously using rub off on the bottle I just purchased. It's so old it's all one part. The Squig Orange I purchased is almost to the 'dry' paints they sell and it's supposed to be a layer paint. The rack it came from was so unorganized and empty I should have known better. I live in Omaha. I called the store the next day and was told that I would have to pay shipping and send the paints back to get a refund and they WILL NOT reimburse the shipping. They won't take a photo, they won't take an email, they just won't work with me at all and I'm 150 miles away from their location. This is the worst attitude from a FLGS. DON'T BUY...
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