Western Bowl — Attraction in Green Township

The family and I like to go bowling every once in awhile. The day we went to Western Bowl it was a first for a couple of our kids. My friend brought her younger kids too. Western Bowl is a little outdated which I'm not to worried about. I know business for bowling alleys is so much slower than years ago. The day we went there were a a couple lanes at the end that had adults bowling. They were having a tournament. Then there were about 10 lanes that were empty and at the opposite end there were regular bowlers. When we went to the front desk we asked for two lanes. One for the adults and one for the kids. The guy working had a horrible attitude. He said he didn't have any open... But there clearly were about 10 to 12 lanes WIDE OPEN. I asked about the open lanes and the guy said "Oh you can't bowl there, it's to close to the tournament". Really? Because there were 10 lanes in between them and other bowlers. I'd understand if they wanted 3 or 4 lanes cleared by the tournament... But 10? No! I stared to tell my friends and husband that we should just take out business elsewhere and all of a sudden the guy said.. well I guess you could use two lanes. I said ok great, we'll need bumpers for the kids and he said you can't have bumpers if there's a tournament on the floor 😒. Again, I said let's just go somewhere else and he said you can have a ramp for the bowling balls. Mind you these children have never bowled. My husband said that's fine we'll take them. The dude just stood there for what seems like 5 minutes... Then, really nasty he said " I need the shoes sizes!" This guy was just mean and nasty. We asked about small bowling balls for the kids and he let us know we would have to go find them. I'm sure we'll go back because its convenient, but I hope I never see...

I've been coming here religiously for the past 15 years and after tonight I doubt I'll be back. We called before we went to confirm that they were doing open bowl tonight & to make sure that they still had lanes available. I told the gentleman on the phone that we wouldn't get there until 9:15 but that there was only 4 of us & we planned on bowling on 2 different lanes, 2 per lane & I asked if we would have enough time & he told me that that was perfectly fine as long as we were finished by 10. With that in mind, we drove 45 minutes to get there, in the snow, only to be told that we would not be allowed to bowl being as we would have had to get there by 9:00 in order to do so. We got there at 9:07... I asked to speak to the gentleman that I spoke to on the phone & when he came up front, he was very rude & kept insisting that he absolutely would not be allowing us to bowl tonight & kept denying speaking to me on the phone. When I asked for his name, he kept arguing with me & asking why I needed it & I told him that I planned on calling in the morning to speak to a manage. He told me his name was Aron and also said, and I quote "But just so you know, Charles will be who's here tomorrow morning and I'm gonna talk to him before you do" Whatever that was supposed to mean... It was an all around completely unprofessional and disappointing experience, Western Bowl has been one of my favorite establishments for several years now but if this is the kind of people that they let represent them then Im not sure that I care...

Went there with some people from work after our shift on a Friday and the guy at the desk refused to give us a lane a whole hour before close because he didn’t want to be stuck there till 2AM. He is also pointed at our friend and said he ruined our fun becuase he showed up at 12:03 and not before 11:59. He said I can talk to a manager on Monday even though I dont know how that helps me today with it being Friday. He said he deals with this a lot which is even more maddening! How do you deny customers the service they want to pay for! Decided to go back because maybe he was just having a bad day or something so we went again and low and behold the same guy running the front desk was rude to us. I asked the guy if its possible if we got a specific lane because we had other people there on the lane next to it and he said it’s stupid and unfair to everyone else which didn’t make sense because no one was waiting behind us for a lane. I even told him if you can’t give us the lane it’s not a problem and was just so aggravated with me at that point so he gave it to us. Overall bowling was obviously fun but I don’t plan on going back anymore because of this guy. Rude and unpleasant and doesn’t care about...