GameStop — Local services in Cincinnati

I called this morning around 11:45 and placed a hold on a video game. I told them I would be getting off work at 8 pm and would make it there by 8:30-8:45. The employee on the phone told me that’s fine and they would have it for me when I got there. Arrived at 8:30 and they had the gates shut, an employee came up to the door and very rudely told me they changed the hours recently and I should have known that, however the hours online say they close at 9pm. If I should be aware of the closing time changes, it would helpful to have that information available to me, but it is not. Really disappointed because this store has been great to me in most previous experiences, but this really made me uninterested in ever going back. I don’t understand why the hours would be changed yet the employees would be unaware of their own hours and guarantee I could come in at a time they’re supposed...

My son & I were sent here from the Glencrossing Way location recently. My son wanted to sell some of his video games & also buy another one (Madden 24). I know inventory listed online isn't always accurate, but he wanted a new copy & 1 was listed as available & actually listed as being less expensive than a used copy. The Glencrossing Way location also confirmed it was available at this location before we left. We arrived around 5 minutes later & although my son was able to sell all of his games, we were told that the new, less expensive game wasn't available. I suppose that's possible but it continued to show up online as being available at this location for some time. He did end up getting a used, more expensive copy. Other than that, we had a...

Absolutely horrible service. Rachel was not helpful at all when asking questions. She would give me a couple word answers and walk away or just ignore me. I was about to check out and my wife was going to buy a hoodie but couldn’t find the price I apologized and said give me just a second I don’t know if she wants that or not I’m sorry. She replied with “she’s to busy and has a million things she needs to do and probably won’t get done and then said I guess” I’m sorry but if you work in retail you HAVE to help customers, I was not rude or anything. If I didn’t need the controller that day, I would have definitely bought at...