Beauty 4U — Attraction in Greenbelt

I have spent over a hundred dollars at this particular store. Recently, I ran in to purchase some earrings for an event—something small that cost $7. To my amazement, when I opened the package the next day, I realized that the clasp was broken. Since I hadn’t worn them and they were faulty, I requested an exchange for a good pair.

However, the manager refused, stating that no jewelry could be returned according to the receipt. While I understand store policies, denying a return for an item that was essentially broken when sold seems unreasonable. When I explained my situation, she walked away and said, “Sorry, no return; it’s your fault.”

This experience makes it difficult to support some community businesses. Standard business practices typically involve assessing the receipt and the condition of the product to rectify issues. Given this situation, I believe I’ll take my...

I have been to multiple locations and I have NEVER been so disappointed in the treatment I received. Upon entering Riley(Cashier) greeted me and i went to the wig section. Within 2 minutes of looking at a wig the manager interrupts my phone conversation asking if I want the wig I told her I’m not sure if I did it would be the orange they had in stock. She immediately took that package (wig in orange) and put it at her counter out of my reach. I thought nothing of this until she starts to follow me around the wig section. I’m clearly on FaceTime with my friend asking her opinion as the manager comes up saying “No pictures no pictures”. This is just a small piece of the racist behavior I had to endure today I am VERY disappointed as a stylist and customer because this WAS my favorite beauty supply store. Riley the cashier was AMAZING...

I entered the store today around 1:30. The lady at the register should be sent on her way. She speaks so low you can't hear a word she says and she doesn't even try to speak up. She clearly has no interest in being there. Asked for a bag she said I didn't when my kid also heard me say yes. I think she assumed I thought she rang the items up wrong as I was simply checking the list and canceled the order and rung the items up again for no reason asking if it was good. No one said a word to her about the amount. Not one. I'll come back because it's a nice store but someone should speak to her about her...