Pollo Cabana - Authentic Peruvian Restaurant — Restaurant in Greenbelt

The lady at the register made a mistake and charged me a salad instead of yuca. I came in again and paid for the yuca, but then asked her if I was supposed to get a complimentary salad because I never received my yuca and saw another lady also had salad. She got defensive and borderline xenophobic because we are darker Hispanics, I felt so belittled. Told me that I shouldn’t “think”, tried to tell me what my order was, lied about not being able to find my order number, which at first I had said “111” and she cut me off but then I corrected myself and said “11” I will never come back here. I rather drive and go to Sardi’s instead. She was so condescending and said next time my dad and I should agree on what we want to order as if I am stupid and don’t know what I asked for. I speak perfect Spanish. “Yuca” and “ensalada” sound nothing alike. I had already paid for the new portion of yuca, she could’ve just answered my question and apologized for her mistake. She is clearly not capable of...

I wish I could give this zero stars . I’ll start to say I want a refund. Never going here again, this is the third time . This has happened, raw chicken. And this time, I asked well done because I’ve noticed every time I ordered here the chicken is never fully cooked . So I asked her can I get well done. The person who was attending me and my friend. She was giving attitude, I got her name as well . Her name is rosa. So rude and not very professional. Anyways we asked can we get well done . How come when we get the chicken, it was more raw then well done , I don’t understand how that works. Did she not understand? Anyways I want a refund because I ended up throwing everything up because I saw the reviews people gave as well . This is unacceptable and unprofessional. This should be fix so you guys can meet you’re own...

I always eaten at other locations of pollo a la brasa, but I decided to try this location. The chicken was so salty, and when I called to talk to the manager, he told me I had to bring the chicken I had bought and that’s just how they marinate it. I explained to him that I never had that problem before. Then I got another call from an employee saying that the store manager will give me a call , that the manager I previously talked to did not understand what I was saying and did not speak English very well. I made her aware that I just I will not drive back 30 minutes to exchange a salty chicken that I will just throw it away. She made me aware that her manager will reach out to me. I still haven’t gotten a phone call. Will definitely go to other locations , this one does not seem to care about...