Smoothie King — Restaurant in Greenbelt

After years of being a customer here, so often I'd spend almost $100 or over each month, I am officially done with you all.

The purpose of having the app is to be able to pick up in a reasonable time frame. On MAY TWENTY THIRD OF THIS YEAR, almost FIVE MONTHS AGO, I came in before work to grab a smoothie I had pre ordered 20 minutes before hand. Just for them to tell me they did not have the ingredients to make it, or the means to be able to contact me before my arrival as to inquire what to swap out the missing ingredients with. So I had to leave for work. The employee insisted she was unable to issue my refund and that I would have to call the company. This is ridiculous as another location was able to issue a refund no problem over the phone after a delivery order I had made never showed up.

Then began months and months of writing and calling over ONE REFUND. When it should have been two really, because I was then left to have to pay for a delivery charge so I could get that smoothie that I was counting on as a means to sustain myself at work that day. I had nothing else to eat. Months have gone by. No employees, no managers, and not anyone from corporate has called me back. This has been absolutely infuriating and you've lost my business and an incredible amount of money because of it. I'm so dissapointed, angry and annoyed at the time I've spent trying to have this one small issue mended. Have some respect for your customers. Especially the ones that give you as much business as I have. I have no problem continuing to post about this issue and letting my friends and family know my experience, so that their time isn't wasted either.

I can get down with Tropical Smoothie Cafe! Honoring my integrity and giving my money to places that are caring & competent tastes way...

Editing my review thanks for the response I’m positive I’m not the only person those young ladies were rude to. I’m not emailing a feedback email as instructed that’s your money and your business if it’s doing well God Bless you if it’s not you know what changes need to be made or at least looked into. My rating and comments stand as is. I’m just one person’s coins that won’t be wasted here. Good luck !

Forced to give it 1 star to add comments but it’s a no star for me I’m trying to reach the management the young ladies you had working on Wednesday 8/25 at 4pm need training they were rude. I placed my order at 3:30 got there at 4 just me in the store and my smoothie wasn’t ready After I told them I placed it online the young lady asked well did you pay for it? I told her I did and showed her the receipt online She tells the other young lady just go ahead and make it as if she’s giving me something No I’m sorry the order didn’t come through or sorry for the delay nothing I would have dropped it and not come back to that location but after I tasted the $9 smoothie it taste like syrup and ice the worst I’ve ever tasted I called back and asked to speak to the manager and was told her name was Mylisha but I couldn’t reach her until today 8/27- strange but okay. I’ve been calling and no answer to the store So here’s my review. I won’t be coming back anyway but I will call the corporate office to request my $9 refund because I don’t pay for bad service and...

Service is not good. I put in a mobile pick up order and they didn’t have one of the ingredients however instead of contacting me, they just didn’t make it at all. I waited outside for my order. After a while, I go inside to find out why my order isn’t ready yet. When I ask about it, they tell me oh do you want a substitution but that they hadn’t started it at all. The guy who was making the smoothies was busy on the phone with a friend, which is probably why they did not call me as his customary to ask if I wanted a substitution for my mobile pick up order . The guy also never got off the phone to talk with me. He continued with his conversation so I just asked for a refund and he was incredibly rude about it. I’m still waiting to see if they processed my refund because my credit card doesn’t say that they refunded me. I can’t rate the food because I requested a refund. However, the young man was serving...