Massage Envy — Attraction in Greensboro

The staff is friendly but awkward they seem to not know what’s next after explaining things. They definitely lack time comprehension and management. My appointment over the phone was for 12 but when I called the day of they said 12:30 so I get there at 12:15 to do “paperwork” which is just a tablet asking the same questions you had answered over the phone or when you book online-which is super redundant 🙄 anyways after that I waited and I had to get up and see what was going on because at that point it was 12:40 and as a mom I had to manage MY TIME so that I can pick my 2 year old son from daycare especially if all the services were pretty lengthy-Totally not my fault because I tried to book for anything between 9-11 and they didn’t have anyone available. I forgot who my masseuse was but he had dreads. He was alright..super awkward and clumsy. I would suggest him to cut his nails because I was getting scratched and have better dental hygiene his breathe was incredibly bad and I’m very sensitive to bad odors- instant headaches however the actual massage and stretch was decent. The facial attendant LeLe was very informative..the only questionable thing she said was that the product she put on my face was old/never used…and it seemed that way the papaya cleanser smelled rotten and old. I would’ve enjoyed more steam however the steamer appeared a bit dirty or moldy. Also I think having a standing fan in an open waiting room plus the ac unit is over kill I don’t like air blowing on me and I would suggest figuring out how to get a security camera in the rooms for the future. The owner appeared to just be there I didn’t enjoy seeing her smoking in front of the establishment as well. This location doesn’t provide all the amenities that is on the general website so beware!!! Also it’s not a super luxurious place it looks like a step up from a local massage place not like the fancy places you see influencers going to but then again it’s Greensboro definitely not anything special. I spent $279 on a regular massage, hand and foot scrub, stretch, and an oxygen facial. Based off the results of my facial I didn’t get any wow factor my face honestly looked the same with my neutrogena products 🤷🏾‍♀️ if you want a stellar facial I would suggest just sticking with a dermatologist. My original review was shorter but not I have the time so yea that was my experience as a 29 year old African American mom. Would I go back???? The answer is - It’s definitely a 1 and done...

This review is because of the AMAZING CUSTOMER SERVICE I have experienced at this location. I have been a member of Massage Envy Lawndale Drive since 2006 and they have always had good customer service, but I have to say it has gotten even better. They have been so accommodating to me. Without getting into too much detail, I have had several special circumstances that they have been so kind at dealing with and making sure that I am taken care of a satisfied and am able to get my massages. The thing that really stands out to me though is the fact that I recently had to cancel my membership and I was dreading making the call. I was worried that they might ask me a zillion questions about why I needed to cancel or try to make me go into a lot of detail, but instead they were so understanding and simply said that they hated to see me go but would love to have me back when and if I decided to rejoin. I was relieved that I didn't get pressured to not cancel or made to feel guilty. Once I cancelled, They were so accommodating with getting my membership cancelled quickly. There was a slight mishap (not their fault) with another payment being drafted out of my account and really, they could have not worried about it because technically they were entitled to the payment had they wanted to keep it, but DESTINY called me and let me know that they had refunded the money. I mean, seriously, how many companies do you know that would, after you cancel your membership, be so considerate to refund your money even though they were technically entitled to it. I have to mention Zanaeh in particular, she has consistently been so kind to me and always goes above and beyond to make sure I am taken care of. No matter what I had going on she has always been so extremely accommodating and kind. In our world of so many companies that lack customer service, these guys are knocking it out of the park. Keep it up you guys and show everyone else...

As a Licensed Massage and Bodywork therapist myself, it is my hope that the ME clients realize that "corporate" is absolutely NOT a massage experience. From the atmosphere, to the marketing to the quality of massage, Massage Envy should be ashamed. My therapist never treated my quads, hamstrings, arms or hands. An absolute MUST if you are giving an anatomically accurate, healthy and proper massage. About 85% of my 90 minute treatment was spent with my clinician moving from part to part, in a redundant circular motion that I am surprised didn't leave me with skin irritation. I held back the entire time from giving him feedback or better yet, having him switch places with me so I could help him. THEN, there is the cost!!!! Customers, PLEASE, I BEG YOU!!!! Seek a small independent practitioner. One who will listen to your needs, who has studied more than "what's required", who can facilitate relaxation and healing and who will not PRICE GOUGE you to "sell a package". I used to have a Massage Envy membership, merely so I could go in with anonymity (not tell them I am a therapist), receive a decent treatment and go on my way. I will continue to only exchange with my colleagues in small practice. I tipped my therapist as I know there is no way he is making much of a percentage of the nearly $200 ME charged me for his time. Management/Franchise owners need to put themselves on the tables of their therapists from time to time and re-visit the reason they chose to be in a service giving industry. I feel bad for the general public who visit this corporate massage entity and believe they are having a therapeutic and enjoyable experience. ...