Achilles Grill — Restaurant in Greensboro

Called in to place an order for carry out. We ordered 2 Kids meals which come with a side and drink. I asked if they offered a kids hamburger (as some restaurants do not place all items on their menu). She informed me that they do not. I asked if it was a large burger for a kid and she replied that it wasn't very big. I also asked if it CAME WITH a side and drink to which she replied yes and listed my options. When I arrive to pick up the order, I wasn't greeted. Then she starts ringing up the order after I provided my name and I see that she's adding an item. I asked what the charge was for and she said the fries. I repeated what I was told and she said that it didn't come with fries. Okay, cool. I'll take the hit and pay the $2.75 for fries. Then she hands me two cups to which I asked about a third cup. She said it didn't come with a drink. To which I told her that I'd asked specifically if it came with fries and a drink and who took the phone orders. She gives me a blank stare (which at this point, I know it was her because she's the only female in the establishment working at the time). She tells me she doesn't know who took the order. Then walks away to whom I sadly believe is a Manager and tells them that I didn't want to pay for a drink (which wasn't true). He comes over and say "it doesn't come with a drink" to which I repeated what I had been told. He points at the menu!!! I say, "I can read, but didn't not have a menu when ordering and relied on his employee to know the menu." He rolls his eyes and hands me a cup. I ask for his name (because at this point, I know I'm taking the time to leave a lengthy review) and he mumbles something that sounded like "guilty." Extremely dismissive and acted as if I was creating an issue. I simply wanted what I'd asked for. It wasn't a problem paying for the food, obviously but I would have ordered something different had I known that it didn't come with a side and drink as I had asked. The food is decent but it doesn't carry poor customer service. Do better in your training and your customer service, but then again it seemed like a...

HORRRRRIBLE CUSTOMER SERRVICE, THE WORST I HAVE EVER EXPERIENCED!!!

First of let me just say this was my FIRST and LAST visit!!!! Entered the restaurant and we weren't greeted in the same manner as other patrons, we waited "To be Seated" for over 5 mins before a young lady just standing at the register instructed us to come over to order as if we'd known we were supposed to. We order a #2 & a #9, we received our drink cups and I began to walk away and she shoves the number at me and looks at me crazily, again this is my first visit I was unaware that you were required to take a number. We sit and wait for our food, she brings it over and the cup of dressing for the #9 salad was 1/2 full so my boss asks for another cup and is informed that its..."$0.64"...reluctantly she agrees and then we are just over it we get up and leave our untouched food at our table. We ask to speak to a manger on duty for a refund he walks over and is very obnoxious and arrogant in his demeanor, he asks why we would like a refund, we explain the poor services rendered and his excuse is..."well we only have 2 girls here and they have large tables"...I reply to him.."sir those guests entered after we did and we weren't welcomed the same...he replies..."well did you eat your food?.." my boss and I say "no, it is still on the table"...instead of offering customer services to us as dissatisfied patrons he walks from around the counter to check our table to see if we ate our food or not leaving us standing there! he then returns and I mention t him how disrespectful that was and he says..."Well you know some people don't tell the truth...if you don't like our customer service you don't have to come back t our restaurant sorry". I was offended and shocked I had never been treated this way and I didn't deserve it! I want to know how I can speak with his superiors! So...

We finally had a chance to eat at the second location of this very good Greek grill, and they don't miss a beat here - just as good as the one on West Market Street, though the service doesn't seem as crisp and timely. Neither place is a complete breeze to get into car wise, but this one is somewhat better if you don't try to crossover the oncoming traffic as you leave.

We ordered the Gyro Wrap ($5.35), the Club ($6.95 with FFs), and the Double Cheeseburger ($5.25 with FFs), 3 of our favorites at the West Market Street restaurant, and none disappointed. The Cheeseburger was excellent, loaded with flavor, nice amount of cheese, and a fresh bun. The burger is a great value at this price, with a side of FFs.

The Club was no different, simply one of our favorites - in fact, I'm not sure there is a better one in the city, especially at this price with a nice side of fries. The Gyro was super, as well. I've really come to like the way they put their sandwich together, though it took me a little while. The meat is cooked as it should be, well seasoned, and is chopped into nice chunks rather than thinly sliced - this keeps the meat tender and moist, I think. But it is the Tzaziki sauce that sets this gyro - great tasting, made in house sauce, with a touch of sourness from the added sour cream.

We like these sandwiches, as well as a number of other items here, and in general the pricing is reasonable. They do serve beer and a few Greek wines, but this is not a linger over dinner kind of place, rather a bright, clean place for a quick...