Splash Kingdom Air Patrol

I wrote the following letter to CEO and to their info email:

I hope this message finds you well. I am writing to share my recent experience at Splash Kingdom in Greenville, TX on Sunday, June 16th. While I have always enjoyed visiting your park in the past, my most recent visit left me with some concerns that I believe are important to address.

On that day, I spent $241.17 (3 season passes and 1 daily pass with all day drink) to attend the park with my family. Unfortunately, I was disappointed to find that there were no adults visibly working throughout the park except for the front entrance. This lack of adult supervision was concerning, especially in a family-oriented venue where safety and guest experience are paramount.

Furthermore, I encountered a situation where an individual wearing an inappropriate swimsuit for a family setting—specifically, a large lady in a t-strap bottom swimsuit—was observed in the wave pool. While I understand that swimsuit attire can vary, I believe it is essential for the park to maintain standards that ensure a comfortable environment for all guests, especially families with children.

Additionally, I observed operational issues on the Goose & Maverick tubes where there was no staff present to manage the flow of guests. There was the lifeguard at the end but never reached out to the guests to pass the tube. This led to a situation where guests were repeatedly taking tubes back up the ride, disregarding the queue of other guests waiting for their turn. This lack of oversight disrupted the orderly operation of the ride and negatively impacted the experience of those waiting in line.

Another thought would be to advertise to hold onto your original cup when you get refills for the $10 all day drink. My grandson went up to get refills and received a small white cup without a lid. Well that lasted about 10 minutes before someone kicked it over at the chairs under the canopy.

I appreciate the values and platform upon which your waterpark is based, and I recognize the efforts of the young staff members who were present. However, I believe there is a critical need for more adult supervision or managerial oversight to ensure that operational standards and guest expectations are consistently met.

I hope that my feedback can contribute to improving the overall experience at Splash Kingdom. I look forward to hearing from you regarding the steps that will be taken to address these concerns. Thank you for your attention to this matter.