Locatel Health & Wellness — Attraction in Hallandale Beach

This is the experience my wife had in Locatel store:

Locatel Hallandale use to be one of my favorites stores. I use to buy things there at least once a week since they opened, over 10 years ago. I'm very polite, I don't like to talk too much, I don't like to argue with anybody and, I always try to avoid any dispute.

Everything was apparently fine until one day.

That day was Saturday, November 29th, 2014. I had the worst experience as a customer in my life. I've been treated as a thief without any reasoning. This individual, her name is Yael Zovi, is very disrespectful, unreasonable, impolite and, dangerous to work with customers.

I was doing my shopping as usual and then I was getting ready to pay at the cash register. At that time, the cashier, I don't know the name, and this person, Yael Zovi, which called herself "manager" started to aggress me verbally and insinuating that I was stealing something from the store without any reason and she was keep mentioning that they have cameras. This person, Yael Zovi, asked the cashier if she saw me putting something in my purse. The cashier answer was "No". I was shocked about their attitude and I canceled the transaction (was about 180.00$), then I told them that I'm a customer there since opening and I've never been treated so disrespectful. You cannot imagine what I went through. I tried to defend myself, I even wanted to show them the interior of my purse but they wouldn't listen to me. Then I asked their names and they wouldn't give it to me. I took their pictures and at this moment Yael Zovi got so angry and literally started screaming at me that she wanted me out of there and to not go there anymore because I'm not welcome. I wanted to call the Police because it was inacceptable to treat a customer this way. I was rushing to pick up my daughter from math lessons so I left. Besides that, I had a cold too that day and my condition got worst because of that experience. I was shocked, I was crying and I couldn't believe it what was happening to me.

Next day, I went speak to the owner, Maurice Raul, but he was not really listening to me and he didn't try to help me out or to save the situation. I also I went to Hallandale Police to complain but they couldn't help me. It wasn't that important since they didn't touch me.

Nowadays, that individual, Yael Zovi, still works there without any problems. Probably she had been promoted Manager, ironically. This situation is really pathetic and I will never go there ever in my entire life!

I will never recommend this store to anybody! Even now after nearly 6 months, I still didn't find peace after what happened to me that day!

That's why I'm writing this review because people need to know what to expect...

Very poor customer service . I came there January 18th to purchase some fish oil pills...I went directly to the pharmacist and asked if she new of any brand that would not cause the burping up of the aftertaste of fish oil. She directed one of the employees to show me some burbless fish oil...Based upon the women who helped me I choose to buy one that she assured me would not have aftertaste of fish oil...So i bought it tried it and i was burping up the fish oil taste all day....I brought it back immediately the next day and ask for a refund...The manager said we can't give refunds it's store policy...I explained the situation to her and she repeated the store policy. I told her that i would have not bought the product if it was n't for the recommendation made by store clerk...She again repeated the store policy in her stoic manner.I tossed the item on the counter feeling frustrated and told her she could keep it...and i walked out and said that i would never come back to this store again...I then went back about a minute latter and asked to see if i could at least exchange it for another brand...And she once again in her stoic manner repeated the store policy....If the folks who are in charge of helping customer do not know enough the products in your store then they shouldn't be making recommendations. They should just admit they don't know...I have been a frequent customer of CVS and NEVER had a problem bringing an item back if i was not satisfied with it....My experience with them has been stellar...They make every effort to try to be helpful. Their demeanor is friendly, warm and accommodating...The manager I dealt with at your store on that day was none of these things.....I am not one to complain but after my experience with your store manager i needed to voice my...

I usually never write bad reviews, but I had the most horrific experience ever! My two year old daughter had an allergic reaction to one of the products because of an ingredient, and I went to replace it for a similar product without that ingredient. I tried doing that at the counter and the lady asked me to speak with the manager. I did speak with the manager who said she will call the owner Maurice or something like that. Man, talk about a real douche, the guy was insulting me that my wife bought the wrong product and now he cannot sell it and make profit out of it. He does not want to replace it because the foil is missing and his policy clearly states that cannot be refunded. I told him I want an exchange as a customer because the first product gave my daughter an allergic reaction. He yelled at me that I am trying to abuse the system and embarrassed me in front of everybody there! I felt awful because I requested an exchange of a product for ten bucks! I told him this would never happen at Walgreens, CVS, or Publix regardless if the foil is missing or not. He told me to go there and never come back to Locatel - Hallandale. Well guess what, I am posting this experience in my Condo Association board in Three Islands for all residents of Three Islands to read and stop doing business at this store. I have shared this with the PR department in Hallandale city. I have contacted Pediatric Associates to share my experience with them to avoid referring customers to that store, because one of the Doctors suggested to my wife to check out the store for the product for my daughter. Finally I am going to file a formal complaint with the BBB. I don’t think this is the right way to treat a customer...