F. Phil Pratico Jewelers — Attraction in Hamilton Township

Worst experience as a customer ever!! Do not go here! Went in with my wife to purchase what I thought was a men's 14k white gold wedding band (turned out to be cheap silver). After only 3 weeks of wearing the ring it was very dirty and hazy which is not normal for white gold. I had my father bring the ring in for a cleaning after contacting them to making sure that was ok, & that they offered that service. When he gave the ring to the sales women to be cleaned (same women who sold me the ring) she took several minutes of looking at it and talking about it being gold until she noticed there was a problem. She then ran to the back and got the owner Phil. He came out of the back and said that it was not the ring he sold us, and that we swapped it to with a silver ring to try and pull one over on him. I then went down to the store and tried to explain to him that it was the ring they sold us, but he continued to accuse me and my father of swapping it out on him. I asked to see what his copy of the recipt said but he told me I could get a subpoena. We didn't even take the ring back to get a refund it was only to get the ring cleaned and see why the "white gold" was tarnished and he instantly jumped to the conclusion that we swapped the ring.Not once while we were there did he take a second to look into the possibility that they might have made a mistake. Instead he just accused us of trying to "pull one over on him" got get a ring cleaned. I have since contacted the BBB and spoken with the police about the preposterous way me and my father were treated as customers. I will never do business with Phil Pratico again and let this serve as warning to anyone considering buying anything...

F. Phil Pratico Jewelers is a family business run by my cousins. The entire staff here is an absolute pleasure to work with. My family and I have been getting our jewelry here for as long as i can remember. My cousin Phil the III is knowledgeable, professional, and takes pride in ensuring that every customer is happy. Phil Jr. has been in the business for several decades, and his wife Susan is attentive, sweet, and thoughtful. My wife is extremely happy with her engagement ring and receives compliments all the time. From beautiful pieces for a few hundred follars to fine jewelery, there is something here for everyone. Thank you all very much...

Save yourself the money and go straight to their supplier… AMAZON. They charged us $207 for a ring that can be bought on Amazon for $20. A 1000% markup on something any regular person can buy online.

It’s one thing if you buy something from a supplier and there is a reasonable markup… but this is straight up insulting! And a lovely policy of no refunds stated right at the bottom of your receipt.

Bad service overall, wouldn’t size me until they knew I was buying something. And to top it all off the slap in the face that my ring came from Amazon marked up to high heavens. Left this review on yelp too so people know to stay away...