United States Postal Service — Attraction in Harker Heights

Whoa, the African American who seems to be the supervisor is SO UNPROFESSIONAL (not the one that often smiles at you from the counter). This women barely shows up. I had an issue with a express package with different time frames online than in the postal service database. Once I realize that I was not going to receive my money back, I said, "Dam that is not good" in a passive tone. I am serious I was not screaming; I am a passive person.

This women got so upset and offended by that word. She said that "dam" was a vague language (I didn't said Dammit) and that I should watch my language and remember that I was with my daughter. "The post office doesn't tolerate vague language. And off course, the post office was full of people.

I am not sure who gave her an authority to tell someone how to express their feeling or what to say. She is clearly lacks empathy. I told her that I lost 117.00 and she still made comments such as "What do you expect, to collect money and give it to you." Lady, AT LEAST GIVE ME A PHONE NUMBER I CAN CALL TO TRY TO RESOLVE THE ISSUE. IF YOU CAN NOT HELP YOUR JOB IS TO DIRECT ME TO A POSSIBLE SOLUTION EVEN IS THEIR IS NO SOLUTION.

On the other hand, I seen how she manage her employees when she walks to the front of the building. (I send packages almost every day). Her tone of voice is inadequate when addressing employee's questions which is one of the signs of poor management skills. If the building is full, she gets upset and tells her employees to hurry up in a strong tone of voice.

Lady, Do all of us a FAVOR, STAY IN THE BACK OF THE BUILDING WHERE NO ONE CAN SEE YOU! Employees know what to do. As a regular customer, I understand that the employees are working as fast as they can; I can see them working fast already. Their is no need to tell them to hurry up when they are handling money. That is when mistakes are made.

Of course, you will not feel this way if you encounter the employees who work hard all day receiving your packages at the counter. Their customer service is excellent and they always made me feel welcome at the Harker Heights Postal Service.

Unfortunately, today my question was handled by the wrong person. I never felt so diminished and offended. Lady, I still which you a good day and I hope that the future you incorporate your time in workplace cross-training and customer service courses. This way you can understand customers' and employees' relationships and improve your managerial skills (Leadership, Critical Thinking, Definitely Problem Solving and Communication, Conflict Resolution, to...

I am extremely disappointed with this post office. I have always commended the Postal Service for their service and timely delivery. Well this place has neither of those things. I'd you live in harker heights good luck having anything shipped USPS! I had a package "delivered" Wednesday (according to the tracking information) and sure enough I check the mail and the box key was placed into my slot. I open the parcel section of the box and there was nothing inside! How are you going to put the key in my mail slot, yet forget to put the package into the box? I didnt receive the package until Saturday the same week, 4 days after it was supposed to be delivered. Not to mention I have pictures of my mail sent daily, yet half the time I'm waiting days to see if what I'm supposed to receive will even show up! I think it's time for the Postmaster of this location to step down because this is absolutely ridiculous. One of the longest running services in the United States and this location fails to show any experience with handling peoples mail. Trying to solve these issues in a respectable manner is impossible as the supervisor doesnt care and...

The worst post office ever, had bad experience 2x, 2 years ago my christmas package made it to my grand daughter but without the stamps that they had placed on it.My daughter had to pay in order to receive the package, when I went to find out how tje package got all the way to Florida, they had no anwer, I jad proof that I payes but no money was refunded. That is when I stopped going there. This year I had my husband send a card with gift card includet to Florida, grand daughter'birthda March 4th, he send it priority, well it came back to us last Friday April 13. I was speechless as I found out that he send it off from rhe Harker Heights branch, I thought he knew that we never ever go there. I have not told my daughter as of yet what happened with the birthday gift, not even sure if she believes me. My grand daughter may think that I'm such a bad person and forgotten her.Oh and by the way we had the correct address on the envelope, the worst place, we never had any problems witj the other branches amd looking through the reviews something need to done about it, one star cause I can't...