Sleep Number — Hotel in Harker Heights

Latest SN addition to our family went to Florida to a couple with long term serious sleep problems. (One woke frequently and snored. The other woke because of the snoring and had to go sleep on the couch.) Their new split top SN bed has been in use for more than a month now, and they are both gratefully sleeping through the night, together. No waking, no snoring. Thank you, SN!

Thanks also for Alisha, manager of my store in Texas who worked diligently to get me the best price and Florida holiday delivery. At the last minute we realize special sheets were needed for the split top. Alicia checked with a local Florida store to see what was available and made all the arrangements. The sale was made in Texas for a same-day Florida pickup. Thank you, Alisha.

Alisha worked hard on this order, handling details and changes with skill and knowledge. She was an excellent example of what ten-star customer service should be. This young woman should be teaching quality...

My wife and I were looking for a new mattress. The Sleep Number store in Harker Heights was our first stop. That's when we met Nathan. Not only did he explain each mattress we looked at, he gave us a "test drive" of each mattress and helped us find our sleep numbers and the best mattress for us. Needless to say, our mattress search stopped there and we are now proud owners of a sleep number bed! Nathan didn't push us or use any annoying sales tactics, and we appreciate that. The store manager Alisha also helped answer questions for us.

Are the mattresses a little pricey? Yes. But if you are in the market for a Mercedes Benz, you would expect to pay the price right? The financing option we chose put us on our new mattress for less than $150 a month! This purchase will last us a long time and it is one that can adjust to our military veteran body aches and pains! I have no regrets and appreciate Nathan's help in making...

I have had nothing but poor experience with the phone support from Sleep Number. The warming element on our bed platform needs to be replaced and the customer service team (I believe are in the Philippines) placed on me hold for 45 minutes! Then when the CSR Rep came back on; he pretended to not hear me even though my phone was still on. He hung up on me. I called back and asked to speak with a manager to complain of the unprofessionalism and poor customer service experience. I got transferred back into the que to speak to a customer specialist. The Warming Element is $499 plus $150 to install. We've only had the bed for two years and already these financial burdens are appearing. Save your money, and get a Tempurpedic. At least those beds are comfortable and reliable. Never again will I purchase Sleep Number. I called again and a "Kia" answered...