IKASA Furniture & Mattress — Attraction in Hartford

Purchase a sectional back on 2014. We got the 5 year warranty. About 3 weeks ago I called the company in regards to some wear and tear. I was advised to please email and submitt pictures. I did as I was told within minutes of the phone call. Waited a couple of days and sent another email requesting status of my original email. No response. Decided to call and check in once again. I was told that I would get a credit % based on how long I had the couches. Not once was I told during the original point of sale about this disclosure. But okay I decided to wait and hear what the company had to offer. I was told I would get a call back the next day. No call the next day. I once again called. This time I was told that the person in charge was out sick but as soon as he comes in tomorrow I will get a call. Once again NO CALL! So I once again called. This time I was told the system were down..(really). This is when I reach my point. Till this point I have been nice and understanding. Decided to go personally to the store and demand to speak to a manager. Still haven't spoken to the manager. The lady at the desk printed my paper work and FINALLY gave it to the manager and was told for the 4th time someone would call me. Nope!! I called again. Now they need me to email them manufacturer number. Which I did!! I have never dealt with a more horrible customer service. I have reported then to the BBB dept. All I ever wanted was a response when I was told I would get one. Not the run around. I wouldn't recommend this...

Walk-In; No Greeting! Person comes out and says "Hi, If you need help let me know" then headed back to the back of the store. I said "Actually I have some questions" She did not move to approach me so I walked toward her. I asked about the program for financing and 90 pay off. She repeated to me "If you don't pay it off in 90 days the price doubles" as if that was the only thing she was trying to clarify. I then referenced the payment process and questioned the requirements for approval. She did not offer me the application. So I said how can I find out if I am approved? She said you can go home and do the application. I said "I would like to try this now" as a suggestion she then said you can use this computer here. She walked me over then walked away. Very cold atmosphere. Not good customer service what so ever. I have been is Customer service for over 15 years and I sent an email to their cooperate office. They need a manager. Also, the woman that was behind the register counting the drawer was using foul language and it was just inappropriate and out of order! Never will I ever go back! The store: Very clean and well set up! That gets an A+ However when dealing with people staff makes...

I purchased a bedroom set over a month ago and the wrong size was delivered. I am still waiting on the correct size to be delivered. I keep calling and keep receiving excuses, and more excuses. I tried to be professional about the matter but that did not help. I called and left a not-so-nice message, and then I received a response. Why should anyone have to act or behave indignant to prompt a response? I will be calling again today, after waiting all morning for management to return my call, once again.

UPDATE: I am please to say, management delivered a queen size matrass and box spring set to my home on Tuesday evening. It has only been a whole MONTH waiting for some type of correction or compensation to the company's error. Follow up phone calls from management with apology was a plus! Pam was very apologetic and I accepted her apology, because communication among the staff was a barrier. Needless to say, I will shop at Ikasa again, if I am able to work with one individual who will be held responsible for...