Glass City Smoke Shop — Attraction in High Point

Wish I could give 0. Came in on may 6th and was double charged for my transaction. Called the store and the say they have been made aware of the situation, everything is resolved and refunds have been issued. I’ve emailed customer service and they share the same information with me. I speak to my bank who doesn’t hold funds, and they say they see no refund coming through. Call the store which I lost brain cells doing. No care in the world and no answers as to where my money is. Mind you I’m in the store at least 2-3 times a week and have spent a lot of money at this location so to just be told I don’t know where your money is or what to do about a mistake on THERE end blows my mind. This will be my last time ever dealing with this shady company. But let one of them get double charged oh I’m sure they would be just as upset as me and wonder what they have to do to get there money back. Absolutely terrible customer service. I’m not asking for anything for free I just want my money back that they...

I have recently changed my review as a long term, loyal customer at Glass City...I understand the return policy very well. I have made many, many purchaces there and throughout the Triad at multiple locations. Recently I needed a rechargable battery to fit a cartridge I already own. My sole purpose for this trip. I immediately tested it does not work with it. I called for a possible exchange, I was denied. I simply can't justify continuing to spend upwards of $100-150 a week for various other needs when you don't have support for a low cost item. Unfortunately I will no longer be shopping there. Amazing how a $20 defective battery has cost now. It cost you a loyal and consistent client, not to mention the amount of referral business my fiance and I...

I love coming here and I always feel like I'm not just a customer, but a friend; especially with Max and Ellie (hope in spelling her name right). I am a novice vaper and have a preference for the more compact pod devices that and their suggestions are always usually very helpful, they once in awhile get an employee from another store that's pretty new and doesn't know a whole lot, but they're not afraid to call over to somebody and ask. They have tons and tons of flavors of everything and they're hardware selection is expansive and...