AMC High Point 8 — Local services in High Point

Every time we go, there’s always a line, which is fine, it’s expected but honestly the A-list/premier line and regular line doesn’t help AT ALL & just adds to the lines being so long. They really need one person handling that line and one or more handling the other (just my opinion)

Tonight however 2/14/20 has by far been the WORST experience I’ve ever had.

Bought our tickets online for the 7:15pm Birds of Prey showtime bc I knew there would be long lines and limited seating.

Got there at 7:10pm, took my 3 kids to find our seats and told them to sit while I went to wait in line for popcorn/drinks/tickets. The line was to the door, but I waited.... 7:50 my son comes out to tell me the movie started and I was 3rd in line by then.

I order 3 kids packs and a cup for water. Well they ran out of bags for the kids packs so I had to wait another 5 minutes for the manager to get more bags then another 5 or so minutes to get them filled - which the cashier took her sweet time to do even that, movie is already playing at that point.

She forgot my cup for water so when I went to the counter to ask I was ignored by all 3 people standing there, so I said it a little louder “can I have a cup for water?” And stood there till they gave it to me, mind you I had already waited in line, waited for popcorn and was already irritated.

My son and I walk to our seats, with my two other sons already sitting in their seats C 9, 10, And there’s a lady and her son sitting in our other two seats 11, 12!!! I was livid. She refused to move. Movie is already playing, my son and I standing in front of her, asking her to move. She had her tickets in her hand, and says “security told me to sit here”

They don’t even have security there! What the actual f*k. So I tell my son to have a seat with his brother and go get the manager.

The manager, I don’t even know her name. I was so upset I didn’t even ask. She is probably the only thing good about this whole situation. She verified my tickets thru my phone, walked with me into the theater, checked the other woman’s tickets and asked her to move to her correct seats.

The lady knew they weren’t her seats to begin with, as she had the audacity to MOVE MY JACKET out of the seat. No one spoke up, although my sons said everyone looked confused to see her there with them but whatever, not the theatre’s fault.

Honestly, after buying tickets online to avoid long lines, then waiting in line 35-40 minutes anyways for popcorn, missing the first 10-15 minutes of the movie and then to have my $40 seats taken and just so much fuss to see a movie, I really doubt I will go back there.

The line itself is a PAIN. the people who are A-list stub members always turn their noses up and ALWAYS have something to say if they aren’t “next in line” regardless if everyone else has already been waiting 15+ minutes. It just doesn’t make sense.

I’d much rather drive 15 minutes out of the way and go to the Palladium on Wendover for the convenience of shorter lines/wait times and SECURITY to enforce seating and tickets then to have to go through something like this every time I want to take my kids to the movies.

I’m just not happy about what took place tonight at all. I thank the manager for helping me with the seating issue but to go through all that in one night...

This is my first review and certainly worth sharing. Last night was my first and last time visiting this theater. This theater was suggested to me soon after the renovations took place. Last night, I wanted to enjoy myself with friends on what was the evening of my birthday and was looking forward to the hype of this newly renovated theater. 5 to 10 minutes into the movie starting, I felt something crawling on me, as I was wearing a short sleeved shirt and my friend knocked it off. We could actually see the movement of whatever it was moving in the dark, however unable to identify what it was exactly. A few minutes later, again something crawled on me, again knocked it off. I looked down and there was food waste lying in between my seat on either side, as well as on the floor around me. Without trying to make a scene, immediately I moved to the seat opposite of my friend which happened to be vacant. Shining the flashlight from my mobile phone on the floor would have caused a disturbance. I really wanted to just leave because at that point I was extremely disgusted. Just because you place new seats in a theater does not mean that proper cleaning and extermination should end. Needless to say, I could not enjoy the movie, nor the $17 bucket of gourmet popcorn and drink we purchased in fear of ingesting a bug of some sort or the fear of something crawling on my skin again. Attempts at contacting management have been unsuccessful in person or over the phone. Will continue trying. Last night, I left the theater feeling the heebie jeebies and came home still feeling as though something was crawling, Yuck! With this experience, I would much rather pay $3 to $5 more in another well known, clean theater to be able to enjoy a movie without having insects of any kind crawling on me in a public place. Better yet, I can wait for the movie to come out on DVD or Netflix and enjoy in the comfort of my own, clean home. Not pleased at all. Utterly disappointed...

It's a small AMC theater, but it's better than most of it's size. The seats are comfortable with high backs, reclining seats, and heated seats. The concessions are good, though pricey like every other chain. There are 2 coke branded dispensers. There are alcoholic drinks. The staff is great. Very friendly and they work hard considering the circumstances they have to work under. And this is where they fail to get the 5th star. Frequently the concession stand is woefully under staffed. There is the regular line and the premier line. If there's a popular movie, the lines are long and slow. When I went, there were 2 dozen people in the regular line and a dozen in the premier line. And only 2 cashiers. And because there was a major problem with a family in the premier line, that line was held 12 minutes while the lone manager tried to resolve it multiple times. People walked out due to the long wait. And unlike larger AMC theaters where you can simply scan your phone or QR code at the entrance, you have to wait in line to just get your ticket because there's no one manning the front ticket counter. And the AMC app is notoriously bad. I saw multiple people, including myself, who couldn't get the app to show the card or ticket. And when my ticket was scanned from the email, the printer couldn't print my ticket. It's a great place to see a movie. Once you actually get your ticket. Most of the issues here could be resolved if the owners did what the Charlotte locations do and have a separate ticket retrieval or scan area separate from the concession area. And I fail to see the point of a so called Premier line that's slower than the regular line. And...