Hillsborough IT Support Company and Managed IT Services in Durham, NC | Insight Tech Advisors — Attraction in Hillsborough

We use Insight Direct for our Vonage office phones and they have been consistently helpful in answering all my (sometimes overbearing) questions. The service itself has also been a huge upgrade.

I do not have a tech background and we are a very small company that made the jump from analog phones directly to a hosted system last year. I was in over my head and the team helped me every step of the way.

Yesterday I had some questions that I emailed Kareem regarding two of my colleagues phones (I had set up a new employee's system on my own and got too busy to take the time to do so correctly, so needed to be walked through how to fix my foible, and another colleague we had moved the phone incorrectly causing it to need to be rebooted and updated, etc.). Kareem emailed to confirm receipt almost immediately and then called me back same day, helped me find specific details to identify what was going on, and then had his colleague/tech team member Kavar call me to fix it within an hour or so. Kavar was not only able to help me fix both issues almost immediately and remotely, but was a joy to interact with.

Kareem, Kavar, Michael, Craig, and the whole team have been a delight and are all very personable and professional....

Insight has been great to work with. We were having multiple issues with our now-national IT company and decided to try Insight instead. Our rep, Jeff Raysor, has been very responsive and proactive, while also being transparent in what they could offer versus what we really need at the time. We appreciate that as well as having our IT folks back in the Triangle area, they know us personally and have come to our site, despite us being a small 6 person operation. Tony Hayden has also been very responsive, helpful and is down to earth to explain those complicated IT concepts clearly. Finally, Craig Stapel even steps in to thank us for our business! We went from a company where you call in, are on hold for awhile, to getting someone in a different time zone who knows nothing about your situation, to a real team of people who are right around the corner and really care about each individual customer. Not only that, but their rates are competitive and they even offer more than what we were getting at that other company - not sure what else we could ask for. Highly recommend for strong, local, real people IT that you...

Our company started IT services with Insight Direct 2-years ago when we added a second location in Wake Forest, NC., at the same time they also took over out current IT services in our Durham office. I can't say enough about Craig Stapels and his partner Tony Hayden. With these two guys you get the all the knowledge that they both bring to the table. Craig on the business end and Tony on the technical end, you will always get answers to any questions. We are very happy with their services and quick responses to any issues that come up on any given day. They have the knowledge base to inform you on products that you need verses you spending time researching. They are definitely a time saver when it comes to recommendations to meet your needs. Oh, most importantly, their customer service is "over the top", when you call them, there is no lag time, someone from their TEAM is on it right away. I give them a two thumbs up and you will too if you are looking for QUALITY IT Services. You can't go wrong with...