Island Getaway Rentals-Hilton Head Island — Attraction in Hilton Head Island

We are VERY disappointed with Island Getaway. We have used them before and they were fine when we had no issues. We just checked in to 3107 Windsor Court and were greeted with dead bugs in the bathtub, broken closet doors, the headboard on one of the beds is not attached properly, some of the comforters and pillow coverings are dirty or stained, the front of the stove wasn't cleaned, the patio floor is filthy, the overall condition is outdated. When we called the office the only solution Amanda offered was to have the cleaning crew and maintenance come out. We asked to have someone from the rental office come by to look at the condition of the condo but were told they are "so busy" they can't have someone come out. So now we are stuck waiting for a cleaning crew and maintenance. This is definitely not what we paid for. In fact, when we booked 3107 the rep told us it was a very nice place. It's not!

Update: 8/14/21 5:41 pm. As I wait for the cleaning crew and maintenance, rather than spending time with my family enjoying my first night of vacation, I have noticed a few other items I need to document so that Island Getaway does not try to charge us for them. I tried to call to report them but the office is now closed. There is a hole in the wall under the kitchen counter on the side where the stools are located and one of the electrical outlets in the kitchen does not work.

Update: 8/14/21 7:00 PM. The maintenance guy arrived around 5:45 PM. Very nice young man. He fixed the closet doors, got some of the TVs to work that the Island Getaway inspector previously noted, fixed the electrical outlet in the kitchen, took note of the hole in the wall, checked out the filthy patio and acknowledged it would need to be power washed, and sort of fixed a headboard on one of the beds that was very loose (it is a poor design and there was nothing more he could do). Still no cleaning crew to address the dead bugs in the tub, the dirty oven door, the dirty/stained comforters and pillow coverings. I get the feeling this place hasn't been rented in a while and the cleaning crew probably didn't "clean" it or give it a once over prior to our arrival.

Update 8/14/21 8:15 PM. No sign of the cleaning crew so I left to meet my family for dinner. We purchased our own cleaning items and cleaned the tub when we got back. Obviously our concerns were not very important to Island Getaway. The comforters and pillow coverings are the same as those shown in the listing pictures (except for one room), and who knows how long ago those pictures were taken and how long the stains have been there. The patio looks MUCH cleaner in the promotional photos than it does in person.

Update 8/15/21 9:14 am. Our unpleasant experience continues. The master shower does not work properly. And still no word from the cleaning crew. Our relaxing vacation hasn't been very relaxing.

Update 8/15/21 12:25 PM. Maintenance came out very quickly and addressed the shower issue. He was very nice. It was user error and he showed us how to operate it correctly. Anna from Island Getaway called back at 10:50 am. She's apparently not a manager as I had requested but she was very nice. She said the cleaning crew came out late last night and no one was there. I waited around until 8:15 PM before joining my family for dinner. The cleaning crew is short staffed today but is supposed to be out to do a full cleaning, so we have been rotating among our family to have someone there for their arrival. Anna was very polite and apologized a few times. Apparently she is going to speak with her manager tomorrow about some type of compensation for our inconvenience.

Update 8/16/21 5:30 PM. A cleaning crew was supposed to come yesterday and we were told by Anna in the morning that they should be out soon. By 1:45 pm they had not arrived, so we called and told Anna to cancel. Someone did come to clean the filthy patio. Today Anna called to say they will refund us $250.00. We will no longer use Island Getaway for upcoming...

Posting here due to Island Getaways removing my review to their site. Our family of 6 stayed at 50 Hickory Cove in Palmetto Dunes on HHI the last week of June 2017. This is our 5th year at HHI, 2nd year at Palmetto Dunes, first and last experience with Island Getaways. Our room cleaning was just getting started at 4 so we could not check-in on time, which is warned in advance. Around 5:30 we were able to access our room. Initial impression was disappointing. The paint was peeling before you even entered the unit. The entryway rug appeared to have a corner chewed off by a dog. The master bedroom (which is straight in front of the entryway) had large dark carpet stains. The kitchen and baths were outdated. The extra bath downstairs was convenient except the light fixture was rusted and falling out of the ceiling, and the light didn't work which made for dark showers. The sliding door for that bath was also in need of repair. The kitchen table had 2 chairs with broken arm rests which left exposed nails that I had to keep my 3 year old away from. The laundry room had an exterior access door with about an inch clearance to outside which allowed bugs in. The kitchen door was inaccessible due to the refrigerator sticking out too far. The couch cushion had stains that appeared to be blood. We also later discovered apparent blood stains on the mattress cover of the master bed when the sheet slipped off the corner. Black grease handprints were on the wall going upstairs. The patio furniture and grill handle appeared to have been chewed by a dog. On check-in day we completed a maintenance request and when asked if we wanted the issues addressed during our stay, we requested that at least they fix the chairs with nails exposed, change the bathroom lightbulb, and clean the couch cushion. It was suggested that they consider shampooing carpets and address the other issues before the next guests arrival. We never got any response and no issues were addressed during our stay. In addition to the unit, the Hickory Cove pool was poorly maintained. The sunbathing deck was small with narrow paths around the edge. Due to the trees, it needed a daily vacuuming and was in need of painting as well. My kids were also disappointed that the pool closed at sunset, so no after-dinner swims like last year. My initial review to Island Getaways was 2 stars but after they removed my post I certainly feel they are a 1 star company. The owner should be aware of how this company is handling their unit and customer concerns. Having stayed in a different Palmetto Dunes unit last year, smaller but cheaper, and much nicer pool, 50 Hickory Cove and Island Getaways do not meet the Palmetto Dunes standard. The only positives were that the pool was directly behind the unit and the beach was only a 7...

Island Getaway Review Submitted by owner’s Laura and Bruce Janovsky 108 Barrington Arms - Palmetto Dunes Hilton Head

As an out-of-state owners of a rental property in Hilton Head, it’s extremely important our vacation villa is in good hands while we’re away. Three years ago we selected Island Getaway as our rental property management company. Island Getaway’s staff has consistently provided outstanding service to our guests as well as our needs.

Every employee is very pleasant, knowledgeable, and able to handle multitude of tasks. This clearly simplifies the communication process for both owners and guests in obtaining direct answers to their specific questions. A true time saver in this day and age. All communications with the Island Getaway staff are logged in with great detail, which facilitates follow-up discussions with Island Getaway.

Island Getaway’s staff goes beyond the call of duty in many situations lending a helping hand. No matter if it’s a broken coffee pot or a guest needing additional assistance, they quickly respond. We recently purchased new appliances. The staff could have easily addressed this situation by giving an access code to the service tech for this installation. Amity, took it upon herself to actually oversee the service call at the villa. Amity, along with their other conscientious employees constantly keep us in informed and the villa running smoothly.

Our villa is consistently booked throughout the year and the majority of our guest’s contact us directly via our VRBO site. We pass along their information to Island Getaway’s staff who then directly contact the guest completing the reservation. We often receive compliments on the wonderful service, quick response time, and how each employee makes an extra effort welcoming guests to Hilton Head.

During a guest’s vacation, we also check in with them. It’s always gratifying to hear not only the villa is in excellent condition but Island Getaway’s staff has been amazing along the way.

I can’t say enough about every employee who has graciously helped us. Each one has been a pleasure to work with and continues to exceed our expectations. A heartfelt thanks to Emily, Andrea, Robin, Hannah, Stephanie, Jen, Katie and Amanda in addition to so many others in their office.

We’ve found Island Getaway to be a top notch rental company in Hilton Head. They continue to do an excellent job every day and their friendly knowledgeable staff is...