Prestige Jewelers Inc — Attraction in Hiram

UPDATE FROM YOUR RESPONSE: I appreciate you taking the time to respond but your response is the same to every negative response on Google. If "It is never our intention to make any customer feel unvalued or unwelcome" then why are so many reviews so similar to mine? The lady who made me feel so unwelcomed is the same lady I've seen there for 20 years so I doubt "handling this internally" means anything since she's likely either the owner or a family member. Unless you plan to send me another .60 carat diamond stud earring then there is no reason to call your shop. Also, you have my phone number with the order. If you really cared about my experience, you would have called me directly rather than cut and paste the exact same response you've posted to every negative review Before I start this negative review I just want to say I go out of my way to support small biz and 97% of my Google reviews are positive but my experience with Prestige jewelry store in Hiram was nothing but NEGATIVE and I will never return! I had purchased some loose diamonds and wanted to get them set into a new ring while also curious of the possibilities of transforming old jewelry into something fresh. I drove over 1.5 hours round trip from East Atlanta to Paulding county for an appt at Prestige Jewelry I set through email communications. When I walked in the store it was empty and the only woman working had no idea I was coming. That's fine. I showed her what I had brought with me and shared a few ideas I had for the transformation. Her first question to me was whether I had purchased from them before. I told her I used to live in the area for 20 yrs and yes, I thought I had purchased the ruby ring I wanted to update back in the 1990's from them and I had also used them a few times for jewelry repair. She wanted to pull up their history with me. Through my phone number she only found one small jewelry repair and it felt like her attitude immediately changed. Then she took the ruby piece to the back to see if they could make a simple change and maybe she was told I didn't purchase it from them because when she came back she was even less friendly. Just feels like they only want to do business with repeat customers. Even though I already had the diamonds and the platinum I was still quoted $2500 to set it in a ring. I asked her whether a smaller ring would be cheaper (I'm disabled and a military widow) and without even looking in her price book she said "another $2500" clearly annoyed. I explained to her that was more than my diamond wedding set when I purchased it. She shrugged indifferently. I declined the ring job but agreed to creating diamond stud earrings which I told her several times I needed screw back earrings because my long curly hair gets tangled in them. She assured me they would be screw back and she would call me before they were shipped. On the drive home I regretted giving them the small job of the earrings because it was so obvious she didn't want to be bothered with me. I simply didn't feel welcomed in the shop even though I never saw another customer the entire time I was there. They don't want to work on anything they haven't already sold you!! I received the earrings two weeks ago by mail (no phone call as promised) and of course they weren't screw backs, just standard backs. Because of the low level of service I received, I didn't even bother contacting them because they had already shown me how they treat what they consider "small time" customers. Just like I was afraid of, the backing from the earring came off over the weekend and I've already lost one of my .60 carat diamond studs. Gone forever after less than 2 weeks because the woman there just didn't care about the product I paid for because I wasn't a regular customer! After reading ALL their Google negative reviews I see that my experience was not unusual, lots of reviewers felt unwelcomed in their store. Really says a lot! Side note: everything in their store is WAY overpriced and I ended up designing my ring with a high end Buckhead Jeweler for...

BEWARE!!!! I took a very special bracelet in for a one link repair, build up, and link removal. The store promised to have fixed by Mother's day (I left it under my daughter's name Stryker as my Mothers day gift) They kept my bracket almost 2 months, calling every couple weeks to explain how the jeweler was having problems because the gold was so thin. Each time, reassuring it would be fixed soon. When picking up my bracelet, nothing was built up, and no links had been removed. Yet the bracelet was longer because what used to be a hollow bracelet was now flat. The woman explained to me he closed the links so they would be more sturdy because "the gold was just melting" then ask if she should leave it in the bag because it was not an everyday wear bracelet (I had worn this bracelet for years NO problem) after 2 wears this is my precious bracelet.I decided today to go back and explain what they did and how unfair it was and Ashely talk down to me as if I was a child and had no respect for me. No customer service skills at all!! Even the day of pick up the woman who checked me out was snippy and rude, so when I asked for the owner, she stated she was on vacation. I DO NOT recommend, nor will I return. I understand "privately owned" but to take that to your head and treat and talk to a customer like they mean nothing and not care is unacceptable! It is by no means professional, let alone morally, okay. My bracelet was worth 1000 dollars, and it is going to cost my new jeweler almost that just to fix it because it is not just a piece of jewelry. It means something! It is one thing to mess up, but not making it right is where the...

I brought my 20 year old wedding ring set to them at the end of April because one of the prongs that holds the main diamond had bent just a bit. I was afraid it would cause the stone to come out. I was also going to get it taken down half a size. When I picked it up it was tight but I didn’t think anything of it because I had it sized. The prongs didn’t feel right but again it was a jewelry store so they knew what they were doing. In the first week of August my stone came out. Not sure how long it was gone before I noticed but it was gone. Still haven’t found that stone. Called them twice to figure out a solution and was told I would receive a call back. Was told the first time that they could replace the stone if I had it or I could buy a new one. Went into the jewelry store today and asked to speak to a manager. Denise came out of her office and before she even knew what was going on she was already slightly rude. She basically told me that it was my fault that the ring was broken and that I had to have hit it on some thing or snagged it in my pocket or my hair. She pulled up a very badly pixelated picture of my ring to show me the repair but you couldn’t tell this from that. I brought up that the ring was a little too tight but I could live with it when she pulled up the paperwork they had brought it down a full size not just half a size. She actually asked me did you not catch that? No I’m not a jewelry person so all I knew is it was tighter. I left the store in tears as my 20 year old wedding band is now broken and too tight And received nothing but a...